Regulatory News

The FCA has published findings from a 2025 multi-firm review of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and ongoing monitoring controls, highlighting examples of both good and poor practice and setting clear expectations for firms to strengthen compliance frameworks. Separately, the FCA outlined how it assesses the expected impact of regulatory interventions through Cost Benefit Analyses (CBAs), which accompany consultations on proposed rule changes. In addition, the Financial Ombudsman Service (FOS) explored how advances in AI are transforming the nature of consumer complaints and shaping how cases are handled.

The FCA has published its long-awaited motor finance redress scheme along with a raft of other announcements and publications. The Bank of England and Money Charity have both released their latest set of monthly statistics.

The FCA has outlined several updates across key areas of financial services. It will confirm its approach to motor finance redress shortly after markets close on 30 March, following consultation on a compensation scheme. The FCA has also published practical examples to help firms design effective consumer segments, supporting better targeted outcomes. In addition, firms are being urged to prepare for new rules on non-financial misconduct, coming into force on 1 September, aimed at improving standards of behaviour across the sector.

The FCA has published its annual Regulatory Priorities for consumer finance, replacing portfolio letters. Key focuses include ensuring consumers can access fair-value credit, receive appropriate support when in debt, and benefit from effective complaints and redress. The FCA and FOS are also consulting on proposals to modernise the redress system, aiming to better support consumers while giving firms greater certainty to innovate. Additionally, the FCA has highlighted good and poor practice under the Consumer Duty, showing how firms are improving communications to help customers make informed decisions. HM Treasury has proposed reforms to the Financial Ombudsman Service to reinforce its role as an impartial dispute resolution body.

The FCA has reiterated its commitment to supporting innovation and economic growth while maintaining strong consumer protection. In a speech at the MoneyLIVE Summit 2026, David Geale emphasised that the FCA is working to simplify rules and step back where appropriate, while ensuring safeguards remain in place. The FCA has also launched a quarterly consultation on miscellaneous amendments to its Handbook. In addition, new senior leadership appointments have been announced.

This week, in addition to several other announcements, the FCA published an update on the potential industry-wide motor finance redress scheme which is now likely to include an implementation period and changes to the proposed customer communications. The Payments Vision Delivery Committee has published the Payments Forward Plan. The Money Charity and Bank of England have also published their monthly statistics.

This week, all of our news pieces come from the FCA. The regulator has provided information on the Consumer Duty cross-cutting rules and the outcomes they expect firms to deliver. In addition to this, the FCA also updated their page on Consumer Duty board reports, highlighting examples of good practice and areas for improvement.

This week, The FCA published its whistleblowing dat for 2025 QA. The regulator also confirmed new protections for Buy-now, Pay-later borrowers. In other news, HM Treasury has published a consultation seeking views on proposals to make changes to the legislative framework for Appointed Representatives. 

This week, The FCA published a letter to trade associations to provide an update in the development of a Future Entity (FE) for open banking. The FOS also announced that they are seeing the lowest complaint levels in two years. 

This week, The FCA published its first newsletter covering insights and themes from its enforcement work. In addition to this, speeches were also given by Sheldon Mills and David Geale. The latest round of statistics have also been published from both the Bank of England and The Money Charity.

This week, the FCA launched a review into the implications of advanced AI on consumers, retail financial markets and regulators. Sheree Howard, Executive Director of Authorisations, also gave a speech at the FCA’s Gateway to growth event, at Chicago Booth London Conference Centre.

This week, the FCA announced that applications are now open for the next round of AI Live Testing. The regulatory also issued a letter to trade associations, detailing the next steps on how to engage in the process of establishing a future entity for open banking. In other news, the FOS published their latest edition of Ombudsman News and BBC News published an article on credit reporting practices and consumer protection.