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CCTA Workshop & Guidance Paper: Outcomes monitoring in SMEs

• Date: Wednesday 18 November 2026
• Time: 10am - 11.30am
• Location: Online

In July this year, the Financial Conduct Authority (FCA) published its review into firms’ approaches to outcomes monitoring.

Whilst a number of good practices were highlighted by the FCA, their review also identified a number of key areas where firms, including smaller firms, were falling short of the regulator’s expectations around outcome definitions, strategies, data and MI, governance and oversight.

This workshop will focus on the identified shortcomings for small and medium firms, providing practical deep dives into:

• Defining outcomes
• Use of data and MI
• Governance and oversight arrangements
• Evidencing monitoring strategies and frameworks

The session will also address proportionality in SMEs and attendees will be provided with a guidance paper at the end of the session.