Become A Member

Advice Line

We are on hand to help find an answer to any credit related queries members may have. By completing the advice line request form in the member only area of the website, invaluable guidance is never far away.

We respond by email or phone as soon as possible. Whether chasing a speedy answer to a ‘quick question’, or looking for a more in depth solution to a problem, CCTA membership provides an invaluable service.

Complaint & Conciliation Service

At CCTA we operate a free complaint conciliation service, an effective way of dealing promptly, sympathetically, and fairly with potential problems. We aim to offer reassurance to the public that all companies allied to us, trade with integrity or risk expulsion from the association. We are committed to campaigning for best practice in lending, and work continually to raise the standards and increase the visibility and credibility of our industry.

Advocacy

Our modern-day objective is to support the development of a sustainable, effective, and well regulated alternative lending market. We strive to provide responsible access to credit for all.

We work with policymakers, regulators, government and stakeholders, such as debt advice charities and other trade associations, to engage in the debate. CCTA seeks to shape a single voice representing our industry on the wide range of issues it faces.

Insight

CCTA aims to be a source of useful insight for members, providing them with information from stakeholder engagement. We are both a central hub of knowledge and a sounding board.

This insight helps ensure members have the information they need to plan, innovate, grow and make better decisions.

Stakeholder Engagement

Developing and maintaining relationships with external stakeholders is an essential part of our work. On the political side, HM Treasury, the Treasury Select Committee, APPGs and parliamentarians all play a role in the structure and regulation of the sector. We engage with the debt advice arena, think tanks and academics on publications and research that may be relevant to our membership and the issues it faces.

Alongside this we work with the media, to speak on behalf of the alternative lending sector and challenge misconceptions. These engagements inform our work.

A Strong Network of Lenders

CCTA aims to create a vibrant network of lenders, for the benefit of members. This allows businesses to learn from each other and share experiences under the umbrella of the trade association. CCTA is also able to aggregate information from firms, in a way that is appropriate in terms of competition rules.

Hard Copy Agreements & Statutory Documents

We offer a wide range of generic, ready to use, fully compliant credit agreements designed to suit your business.

These documents are covered by CCTA liability insurance, and come with free delivery. Members can purchase hard copy documents with a 30% discount.

Electronic versions are available exclusively to CCTA members, for a one off copyright fee and annual renewal.

Electronic Agreements & Statutory Documents

This service is only available to our members and is an effective way of safeguarding against costly solicitor fees. Once you have purchased copyright, you will be able to embed the electronic format of our credit agreements into your computer system, giving you unlimited access to the document and eliminating the need to stock hard copy agreements.

Electronic agreements are covered by a CCTA Copyright Licence and are automatically updated free of charge if legislation changes.

Supplier Database

Our supplier database allows you to compare and contact a wide range of suppliers who specialise in consumer credit industry matters.

The database includes: solicitors, consultants, legal advisors, debt collection/tracing services, credit reference/scoring agencies, software developers/system suppliers and other professional services.

Member Database

Running any business can be an isolating experience, and consequently in addition to our meet and greet opportunities, we open our database to all members.

They can search for a particular company, or by category. The database provides a handy ‘in-house’ facility for any member wanting to contact like-minded individuals.

Consumer Credit Magazine

Our online magazine evolves in response to the industry around it. Each issue is hosted on our website and supported by a fully linked mail shot, which goes out to our complete database.

We aim to produce four publications a year, but as we are led by current issues, our schedule is responsive. Members are encouraged to get involved. Our website hub contains a back library dating from 2009, should members need to catch up.

Regulatory Inform Newsletter

Each week we search for details of industry related judgements, guidance and announcements. We send regular updates exclusively to our members, keeping them in the picture, and providing a full reference back catalogue dating from 2010.

CEO Update

Our email communications are tailored by you, to ensure you only receive the information you want. You can change your preferences at any time, opting to be included in our distribution lists by both ‘subjects of interest’ or ‘specific publications’. Our regular mail shots include:

WEEKLY CEO UPDATE member only

A catch up on the immediate issues facing our industry, highlighting the CCTA activity and viewpoint.

Weekly News Update

Our email communications are tailored by you, to ensure you only receive the information you want. You can change your preferences at any time, opting to be included in our distribution lists by both ‘subjects of interest’ or ‘specific publications’.

WEEKLY NEWS UPDATE member only

Our weekly news provide a synopsis of regulatory updates, ‘read worthy’ articles, industry statistics, upcoming events and much more.

Alerts

Our email communications are tailored by you, to ensure you only receive the information you want. You can change your preferences at any time, opting to be included in our distribution lists by both ‘subjects of interest’ or ‘specific publications’

ALERTS member only

These alerts cover extraordinary industry events or publications that members need to know about quickly, and often require action. They are designed to highlight issues that may need urgent member attention.

For Information

Our email communications are tailored by you, to ensure you only receive the information you want. You can change your preferences at any time, opting to be included in our distribution lists by both ‘subjects of interest’ or ‘specific publications’

FOR INFORMATION member only

Our ‘for information’ emails provide detailed briefings on industry developments and changes that members should be aware of.

For response

Our email communications are tailored by you, to ensure you only receive the information you want. You can change your preferences at any time, opting to be included in our distribution lists by both ‘subjects of interest’ or ‘specific publications’

FOR RESPONSE member only

These emails provide members with the chance to have a say in CCTA replies to proposed regulatory and policy changes.

Regulators, government officials, charities and the media sometimes request information from us about particular issues. We use these emails to ask members if they can help out.