Information: FCA publishes final rules for regulation of BNPL

Published 11 February 2026

The Financial Conduct Authority (FCA) has today confirmed new consumer protections for Buy Now Pay Later (BNPL) borrowers, following Government action to bring the sector fully into regulatory oversight. These changes will apply from 15 July 2026 and are designed to improve outcomes for consumers while supporting responsible lending practices.

CCTA Update: 11 February 2026

Published 11 February 2026

Last week we saw new data from the Financial Ombudsman Service (FOS) showing motor finance complaint volumes at their lowest level in two years. That reflects a combination of factors: the temporary complaints pause, greater legal clarity following the Supreme Court judgment, and progress towards a statutory redress scheme that can finally bring certainty for consumers and firms alike.

CCTA Roundtable: Motor Finance

Published 10 February 2026

Registration for our first 2026 roundtable is now open, where we will discuss recent developments. We are also pleased to welcome Equifax to this session. Whilst we await the final policy statement on the redress scheme, we will cover: updates on CCTA work, the FCA’s recent Dear CEO letter, member focus arears pre-final scheme rules and the issue of data gaps (presented by Equifax).

CCTA Update: 4 February 2026

Published 04 February 2026

With February underway, we are seeing the return of more in-person industry events. Last night, I had the pleasure of attending the launch of Moneyline in Scotland, and it was great to see another CCTA member continuing to grow. Later today, I will be taking part in the Informa Consumer Duty Conference, contributing to discussions on communications and the practical challenges firms are facing.

CCTA Roundtable: Horizon scan – last chance to book

Published 02 February 2026

Join us for our Horizon Scan Roundtable, where we will look ahead to the key regulatory changes and market developments expected to shape the industry over the next twelve months. The session will cover anticipated developments in the regulation of Buy Now, Pay Later products, the next phases of the Consumer Credit Act review, and ongoing work to improve access to credit. We will also explore related regulatory workstreams, including the Credit Information project, forthcoming steps in the motor finance sector – particularly in the context of the FCA’s redress scheme – and other priorities being taken forward by the CCTA.

CCTA Update: 28 January 2026

Published 28 January 2026

As political developments in the UK and the US continue to dominate the headlines, the CCTA remains firmly focused on its core priorities. We are continuing discussions on the FCA’s motor finance redress scheme, alongside developments in credit information and a range of upcoming regulatory initiatives.

Catalyst: Save the date

Published 26 January 2026

We are pleased to announce that our spring conference, titled Catalyst, will take place on 28 April 2026. Registration will open shortly but we ask members to save the date in the meantime. Catalyst will focus on the growing use of artificial intelligence in financial services, alongside key issues such as data security and emerging technologies. These topics will be of critical importance to firms operating across the financial services sector, particularly as technological innovation continues to accelerate and reshape business models and regulatory expectations.

CCTA Guidance: Managing CMC Authority, Data Protection and Fraud Risk

Published 21 January 2026

From time to time, we provide our members with updates on complaints and claims management activities. Those of you that have attended our recent events will have heard us talk about the trending issues and concerns that we are seeing from claims management firms. We have put together a guidance paper for members which highlights these issues and concerns and provides further insights into the work we have been doing to address these, including our discussions with regulators.

CCTA Update: 20 January 2026

Published 20 January 2026

As politicians and other leaders gather in Davos, it is fair to say we are in a strange period for international affairs since the re-election of President Trump. We have seen a series of announcements, and his proposal to cap credit card interest rates at 10% in the US brought all this closer to home, prompting discussions on both sides of the Atlantic about how rate caps impact access to credit.

Motor finance redress: The consultation continues

Published 15 January 2026

I have mentioned in the past that the official close of the consultation is rarely the end of the consultation process. You may recall that the consultation closed on a Friday, and on the Monday we were back in to speak to the FCA team about our views.

CCTA Update: 14 January 2026

Published 14 January 2026

This week the CCTA has submitted evidence to the Treasury Select Committee in response to the Government’s call for views on its Financial Inclusion Strategy, emphasising that access to regulated credit is a core component of financial inclusion.

CCTA Roundtable: CMC proposals – last chance to book

Published 08 January 2026

CCTA members have recently highlighted a number of concerns relating to the latest CMC practices. These include issues around multiple CMCs representing the same customer, increasing numbers of ‘no-customer’ DSAR requests and the potential for fraud in light of the proposed motor finance redress scheme. Members may be aware that the CCTA have been engaging in discussions with the FCA, SRA and ICO regarding these problematic CMC practices. In light of this, we are bringing our members together in this session to discuss the viability, and potential implementation, of some proposals that we have been discussing with the regulators.