CCTA Magazine: 2026 Issue Two

Published 30 July 2026

Welcome to the latest edition of CCTA Magazine. The pace of change across consumer credit shows little sign of slowing as we move into the second half of 2026. This edition explores many of the issues shaping that landscape.

CMC Update (2026-1)

Published 28 July 2026

We welcome the FCA’s focus on concerns relating to claims management activity. The Association has been briefed on an advertising campaign running until 6 September, which aims to help motor finance customers feel confident about complaining directly to their lender, without paying a claims management company or law firm.

New Complaints Reporting Process

Published 30 June 2026

In December 2025, the FCA published Policy Statement PS25/190 – Improving the Complaints Reporting Process. The policy introduces the most significant changes to FCA complaints reporting in many years. Their objective is to modernise and simplify the complaints reporting framework whilst improving the quality, consistency and comparability of complaints data submitted by firms.

Getting claims management right

Published 05 June 2026

The FCA’s decision to launch a market study into claims management services is an important and welcome development. Claims management services can play a legitimate role in helping consumers access redress, particularly where processes are complex or people lack confidence engaging directly with firms.

Non-Financial Misconduct

Published 26 May 2026

Non-Financial Misconduct (NFM) requirements come into effect on 1 September 2026. From this date, the FCA expects financial services firms to pay due regard to NFM and have in place adequate policies, procedures and processes to address NFM where it arises.

CCTA Roundtable: Non-financial Misconduct

Published 26 May 2026

From September 20026, the FCA brings in new requirements around non-financial misconduct (NFM) in financial services. This roundtable covered the key points firms need to understand around addressing NFM. We also provided a short guidance paper to support firms with the new expectations.

CCTA Roundtable: Non-financial Misconduct

Published 26 May 2026

From September 20026, the FCA brings in new requirements around non-financial misconduct (NFM) in financial services. This roundtable covered the key points firms need to understand around addressing NFM. We also provided a short guidance paper to support firms with the new expectations.

Learning that works for smaller firms

Published 18 May 2026

Smaller lending firms are expected to meet high regulatory standards, often with far fewer people, systems and specialist teams than larger firms. Roles overlap. Time is limited. Judgement matters. That is why learning cannot be treated as a box-ticking exercise. It has to help people make sound decisions in real situations, with the information available at the time.

FCA perimeter report: Why it matters for consumer credit and CCTA members

Published 13 May 2026

The publication of the FCA’s latest perimeter report is an important reminder that regulation is not only about the rules inside the system, but also about the growing areas outside it. The report examines the boundary between activities regulated by the FCA and those that sit outside its remit.

Catalyst Conference (2026)

Published 08 May 2026

Catalyst focused on the growing use of artificial intelligence in financial services, alongside key issues such as data security and emerging technologies. These topics were of critical importance to firms operating across the financial services sector, particularly as technological innovation continues to accelerate and reshape business models and regulatory expectations.

SM&CR Reforms: Guidance for members

Published 07 May 2026

Members will be aware that last year, the government and the FCA consulted upon changes to the SM&CR. On 22 April, the FCA’s issued its Policy Statement following the consultation. The changes to SM&CR are being implemented in two phases.

Motor finance redress: Associate support

Published 06 May 2026

In light of the FCA’s commission redress scheme, and following our motor finance roundtable in April, members expressed interest in hearing about products and services provided by CCTA Associate members, which can assist members with aspects of the redress scheme. As such, we have compiled a brochure of products and services from our associate members.