Enhancing customer journey through digitisation: Opportunities and challenges

Published 16 December 2025

In recent years, along with other sectors the financial services industry has been highlighting the significant benefits from the usage of artificial intelligence (AI). Some of the largest perceived benefits include in combatting fraud, customer engagement and services, and customer care. Similarly, apps and digital platforms have changed customer journeys.

Time to move? Lessons from successful migrations

Published 11 December 2025

A successful migration is more than moving data – it’s about transforming both the data and the business. Having led and seen dozens of migrations, here are the lessons that matter most before making the leap, informed by some of Lenvi’s recent migration projects.

Regulatory News:
10 December 2025

Published 10 December 2025

This week, the FCA issued updated expectations to help firms interpret the Consumer Duty where they work together to create products and services. The Bank of England and Money Charity also released their monthly statistics. 

CCTA Year in Review 2025: Progress, pressure, and purpose

Published 09 December 2025

As 2025 draws to a close, it is worth stepping back to take stock of a year that has tested our sector – but also demonstrated its resilience, purpose, and adaptability. For the Consumer Credit Trade Association, this has been a year defined by intense regulatory scrutiny, a rapidly shifting political landscape, and the continued importance of smaller lenders in supporting financial inclusion across the UK. Despite the challenges, our work together has delivered real impact. Below is a look back at the themes and milestones that shaped the past twelve months, and a sense of what lies ahead.

Motor finance redress: Why certainty requires proportionate process – not shortened timelines

Published 09 December 2025

The CCTA has always been clear that real certainty for motor finance consumers will come from a straightforward, proportionate and well-designed redress scheme. That means rules that are finalised, understood, and operationally deliverable by all firms – including the many smaller, independent lenders that make up our sector. This is why we were surprised by the FCA’s announcement that the pause on handling motor finance complaints will now end on 31 May 2026, two months earlier than was consulted on. The FCA has suggested this will provide customers with greater certainty and finality.

Subprime lending: A cornerstone for financial inclusion

Published 09 December 2025

A resilient subprime credit market is essential to providing access to credit among underserved groups and ensuring financial inclusion in a changing regulatory and competitive landscape. The size and shape of the subprime credit sector has changed considerably over the past decade which has been driven by a combination of regulatory reforms, shifting consumer behaviours and economic pressure. By way of example, the ‘high-cost’ credit sector has reduced by almost £3 billion of lending since 2019, with more than 250 firms exiting the market, according to the FCA.

A raft of changes: Consumer credit rules in 2026

Published 04 December 2025

Next year will mark a landmark moment for the UK consumer credit market. Regulators and Government are moving ahead with a package of reforms that will reshape how credit products are designed, marketed, and managed – as well as how lenders communicate with consumers. Many of these changes are already in motion and will reach key implementation stages in 2026.

Shared Duty, shared outcomes: Lenders and brokers – effective broker oversight

Published 03 December 2025

To customers, lenders and brokers are one experience. The FCA’s Consumer Duty makes that explicit: any firm that can determine or materially influence a retail outcome has responsibilities commensurate with its role. That has real consequences for distribution. Manufacturers must design products for a defined target market and monitor how brokers sell them, including the cumulative impact of fees and commissions on fair value. Discretionary commission models in motor finance are gone, but the principle remains: if incentives can predictably distort outcomes, they must change.

Building connections, gaining momentum: My first year as Membership Manager

Published 02 December 2025

When I joined the CCTA as Membership Manager, I knew I was stepping into a community with a proud history and an important role in supporting our industry. What I didn’t realise then was just how quickly I would come to feel part of something bigger, a network of people who are passionate about collaboration, learning, and making a difference.

The season to be jolly? How to avoid Christmas cheer turning into credit rear

Published 27 November 2025

As the festive season approaches, so too does the pressure to spend. From social media wish lists to endless retail promotions promising the ‘perfect’ Christmas, the expectation to buy, give and celebrate grows stronger each year. As a result consumers are choosing to spread the cost of festivities, leading to a surge in short-term credit, particularly through Buy Now, Pay Later (BNPL) schemes.

Regulatory News:
26 November 2025

Published 26 November 2025

This week, the FCA and PRA jointly launched CP25/33: Regulatory fees and levies: policy proposals for 2026/27 – a consultation on proposed changes to how regulatory fees and levies will be raised from 2026/27. The regulator also announced that three individuals have been arrested due to suspected unauthorised debt activities. 

Financial stress in the UK: What the latest data tells us

Published 26 November 2025

Financial wellbeing is a cornerstone of modern life, yet for millions of UK adults, it remains out of reach. New research on financial stress in the UK by LexisNexis® Risk Solutions reveals that the scale of financial exclusion and credit distress is still significant, despite some progress in recent years.