Staying in the loop: How AI could improve customer communication in consumer credit

Published 20 April 2026

Artificial intelligence is increasingly being used across financial services to manage customer interactions and streamline internal processes. In consumer credit, where firms communicate with customers about borrowing, repayments, and financial difficulty, AI tools have the potential to improve both efficiency and clarity.

Regulatory News:
15 April 2026

Published 15 April 2026

The FCA has set out its vision for open finance, aiming to give consumers and businesses more control over their data to access better deals. It has also banned misleading adverts from a claims management company that used edited Martin Lewis footage and the FCA logo without permission.

Consumer Duty 2026: The FCA’s next phase of supervision has begun

Published 15 April 2026

The implementation phase of Consumer Duty is over. What we are seeing now is something more probing, more data-driven and significantly more outcomes-focused. For consumer credit firms, the message from the Financial Conduct Authority is clear: the FCA is no longer asking whether firms have implemented the Duty, it is asking whether customers are genuinely better off as a result.

The rise of finfluencers: Democratised knowledge, amplified risk

Published 13 April 2026

The rise of financial influencers, or “finfluencers”, is widening access to financial education but can also expose consumers to bad advice, fraud and financial harm. Finfluencers can be a powerful force for good. They bring financial education to a mass audience with a reach that traditional programmes may not have achieved.

Regulatory News:
9 April 2026

Published 09 April 2026

The FCA has published findings from a 2025 multi-firm review of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and ongoing monitoring controls, highlighting examples of both good and poor practice and setting clear expectations for firms to strengthen compliance frameworks.

Paving the way: Credit information reform and the CIGB

Published 08 April 2026

The UK credit system relies heavily on the effective sharing of information. Every lending decision – whether for a credit card, motor finance agreement or small-sum instalment loan – depends on data flowing through a network of credit reference agencies, lenders and technology providers. That system has evolved over decades and, in many ways, it works well.

Time for a health check? Preparing for the FCA’s motor finance redress scheme

Published 06 April 2026

Following the publication of the FCA’s motor finance consultation paper (CP25/27) in October 2025 and the consultation closing on 12 December 2025, the regulator has confirmed that it will set out its approach on motor finance redress shortly after markets close on Monday 30 March 2026.

Regulatory News:
1 April 2026

Published 01 April 2026

The FCA has published its long-awaited motor finance redress scheme along with a raft of other announcements and publications. The Bank of England and Money Charity have both released their latest set of monthly statistics.

Back to basics: What do the unfair relationship provisions actually say?

Published 31 March 2026

So it’s the middle of March 2026. Were we expecting the policy statement from the Financial Conduct Authority (the FCA) on a motor finance consumer redress scheme by now? Yes. Do we have it? No. The FCA’s latest murmurings are that it will publish the scheme by the end of March 2026. So, for now, we wait.

Motor finance DCA redress: What ‘ready’ really looks like

Published 30 March 2026

The debate around discretionary commission arrangements (DCAs) in motor finance has developed rapidly over the past year, with regulatory scrutiny, legal developments and the FCA’s ongoing work on a potential redress scheme bringing increased focus to the sector. Final decisions on any compensation scheme have not yet been made.

Mind the (data) gap: Are motor finance firms prepared for the challenge ahead

Published 30 March 2026

The regulatory landscape for motor finance is shifting rapidly. Following the Financial Conduct Authority’s (FCA) latest update on 4 March 2026, the industry now has a much clearer view of the road ahead. With final rules expected in late March, the focus has shifted from hypothetical planning to urgent operational implementation.

Challenging terrain: Motor finance redress and the appointed representatives consultation

Published 27 March 2026

As we approach the end of the first quarter of 2026, the regulatory landscape remains characteristically demanding. Members are navigating a range of initiatives relevant to their sectors, but I would like to highlight two particularly significant matters that the CCTA is actively addressing.