A good day to bury bad news? The FCA’s motor finance redress scheme consultation

Published 25 November 2025

So we finally have it. The FCA published its consultation, CP25/27, on its proposed motor redress scheme on 7 October 2025. All 360 pages of it. But there’s more: the FCA also published a press release and a statement to the market. And in the CP, there’s even more: a ‘diagnostic report’ covering 81 pages a ‘Technical Annex 1’ covering 153 pages a ‘Technical Annex 2’ covering 39 pages a ‘Technical Annex 3’ covering 26 pages.

VRPs versus card payments: The future of loan repayments and collections

Published 20 November 2025

For lenders and consumer credit firms, reliable and cost-effective payment collection is critical. As card payments face increasing costs, failures, and compliance pressures, Variable Recurring Payments (VRPs), powered by Open Banking, are emerging as a transformative alternative. For lending businesses managing recurring payments, understanding this comparison is crucial for optimising revenue collection and reducing operational overheads.

AI that listens: Intelligent automation is changing the way we support borrowers

Published 19 November 2025

Lenders are continuously facing increased regulatory pressure, rising customer expectations, and ongoing economic uncertainty. The ability to provide timely, relevant, and sensitive support is more important than ever. Artificial intelligence is becoming an increasingly powerful enabler in this area, not just in assessing affordability or making lending decisions, but in how organisations engage with borrowers throughout the credit lifecycle.

Regulatory News:
19 November 2025

Published 19 November 2025

This week, the FCA published two speeches, its October board minutes and the Statement of Policy on statutory investigations into regulatory failure and producing reports.

The future of credit reporting governance: Challenges and priorities

Published 18 November 2025

The development of the new Credit Information Governance Body (CIGB) has reached a critical stage, with details now in place for how the model may operate. Over recent weeks, lenders have begun receiving initial information from the Credit Reference Agencies outlining the proposed governance structures, decision-making processes and the path towards subscription contracts.

CATO unlocked: The data revolution driving fairer lending

Published 18 November 2025

In an era defined by economic shifts and heightened regulatory scrutiny, the UK lending landscape has undergone a dramatic transformation over the last two decades. From the Credit Crunch in 2007 to the introduction of the FCA in 2013 and the subsequent rollout of the CONC sourcebook and creditworthiness rules, the focus has consistently sharpened on responsible lending and tackling consumer indebtedness

CCTA 2025 Annual Conference: A day of insight, innovation, and industry collaboration

Published 13 November 2025

The 2025 CCTA Annual Conference brought together leaders from across the consumer credit sector for a dynamic day of discussion, learning, and forward-thinking collaboration. Held in Manchester, the event showcased the industry’s response to regulatory change, technological advancement, and the evolving needs of consumers.

Regulatory News:
12 November 2025

Published 12 November 2025

This week, the FCA stated that certain types of credit builder products show little evidence of being effective for most consumers. New research from Fair4All Finance shows up to 1.9 million adults in Great Britain have turned to an unlicensed money lender or loan shark in the past twelve months.

Searching for the key? Unlock competitive advantage with Square 4’s Consumer Duty board report expertise

Published 12 November 2025

At Square 4, our flagship Consumer Duty thought leadership programme has given us unparalleled insight into a wide range of Consumer Duty board reports across wealth management, CASS, consumer credit, insurance, and banking. We’ve identified not just common themes and pitfalls, but also the strategies that set market leaders apart.

Regulation in motion: What the motor finance redress scheme tells us about the wider direction of travel

Published 11 November 2025

This edition of CCTA Magazine focuses on motor finance. If you have read about the scope of the forthcoming redress scheme, you might understand why. But even if you are not in motor finance, I think it is valuable to stop and look at what is happening. The Financial Conduct Authority’s (FCA) proposed motor finance redress scheme is one of the most significant interventions in consumer credit for more than a decade.

Regulatory News:
5 November 2025

Published 05 November 2025

This week, the Government launched its long awaited National Financial Inclusion Strategy. The FCA has confirmed it will extend the motor finance compensation scheme consultation. In other news, the Financial Ombudsman Service has published guidance on interest on compensation awards, along with its latest issue of Ombudsman News.

Regulatory News:
29 October 2025

Published 29 October 2025

This week, the Chancellor of the Exchequer, Rachel Reeves MP, has announced the launch of the FCA and Prudential Regulation Authority’s (PRA) Scale-up Unit. In other news, there was a raft of data and statistics. The FCA published its quarterly whistleblowing data and most recent complaints data. The Money Charity released its October statistics. The Bank of England published its September Monday and Credit statistics and the FOS also published its quarterly complaints data.