CCTA ACADEMY
ONLINE LEARNING & DEVELOPMENT PLATFORM LAUNCHED

CCTA

Some of you will recall that, almost a year ago, we carried out a member survey to see how we could further improve our services as your trade association. Over 80% of respondents wanted the CCTA to enhance our learning and development offering. That has led to the launch of the CCTA Academy.

As many of you will be aware, the CCTA has been working on introducing our new online learning and development portal, CCTA Academy. Those who attended our annual conference in Manchester in September will have heard me speak about the impending launch of the portal.

I am pleased to announce that we have successfully launched CCTA Academy.

Some of you could not attend the conference, so I wanted to take this opportunity to tell all our members about the Academy, its features and benefits.

Members who register for the Academy will enjoy online compliance training for both staff and managers. The training covers industry-specific modules relevant to our membership, for example, tailored courses such as motor finance, retail finance, pawnbroking, high-cost, short-term credit, home-collected credit, personal loans and guarantor loans.

In addition to a tailored course relevant to your industry, the compliance training includes modules on critical legal and regulatory topics. These modules include vulnerable customers, complaints handling, conflict of interests, financial promotions, anti-money laundering, anti-bribery, SM&CR conduct rules, whistleblowing and the Consumer Duty.

Whilst these courses are relevant to all staff members, manager training courses also include advanced GDPR, SM&CR for managers and the Consumer Duty for managers.

The CCTA Academy portal also has further features and benefits for members to utilise, and I wanted to cover some of those here:

CPD ACCREDITATION

All our courses are Continuing Professional Development (CPD) accredited. Learners earn CPD points for completing each module. Once completed, learners take an exam, which they must pass at a minimum rate of 80%. Upon completing each exam, the learner gains the relevant CPD points applicable to the module and a downloadable certificate of completion. Members are even able to add external CPD points earned outside the Academy.

LIVE LEARNING SESSIONS

From time to time throughout the year, CCTA (and its associate members) will carry out live learning sessions on key, trending industry and regulatory topics. All staff and managers signed up can attend these live learning sessions free of charge. These additional sessions help ensure ongoing learning and development opportunities for all registered learners.

ADD YOUR COURSES AND CONTENT

The portal includes a feature for firms to add your basic courses or content. Whether it is a document, video, audio or PowerPoint file, you can make these available to your staff by adding them to the portal library.

ADD YOUR COMPANY POLICIES AND PROCEDURES

The portal can also be part of your firm’s onboarding process for new starters and managing existing employees. You can add your company policies and procedures for staff to ‘read and accept’, recording their adherence to the policies and procedures.

Over 80% of respondents wanted the CCTA to enhance our learning and development offering. Since then, we have been working on our online learning and development platform, CCTA Academy.

MI AND REPORTING

The portal allows for a range of MI and reporting to be produced in respect of all activity carried out by learners. Not only can senior managers be given oversight of staff learning, it is also possible to build custom reports and schedule these to be sent out automatically on a daily, weekly or monthly basis.

ACCESS ANYWHERE

CCTA Academy is available through desktop, smartphone and tablet applications. Learners can access compliance courses and live learning sessions even if they are out of the office.

These are just some of the features and benefits that members can enjoy, but more importantly, as your trade association, we want to ensure that cost is not a barrier to learning and development. That is why the CCTA offers all members 50% discounted licences compared to non-member prices.

Visit the new Academy section of our website to learn more or email academy@ccta.co.uk to book a demonstration.

Our advice to all our members and other lenders is to consider all these issues at the highest level in the organisation. Consider what these economic conditions will mean for borrowers and how you adapt where required. Make sure that all your discussions and decisions are recorded. Look at how you will move on to monitor and review your position.