Headline Sponsors

Lantern Debt Recovery Services Ltd

A customer champion Debt Purchaser, having been awarded the rare and much coveted GOLD accreditation from Investor In Customers (IIC) for two years running and our growing customer base of c3m is proof as to why Lantern is consistently chosen as the trusted partner to lenders across a variety of sectors, when looking to sell their customer portfolios where vulnerability is evident.

Lantern operate at the very highest level of corporate governance and interpretation of FCA rules and guidance, with the lowest upheld complaint levels against those of our peers. Our core specialism is managing vulnerable customers carefully through the lens of our Single Customer View, across both performing and non-performing debt portfolios, including DMP’s and IVA’s.

Thirteen years of building knowledge and expertise has enabled Lantern to raise the industry bar in compliance and operational excellence. Doing things the right way, for both our customers and our lender partners, is what we truly believe in and why Lantern has built a reputation of being the safest pair of hands in vulnerability management.

•  VISIT lanternuk.com
•  EMAIL sales@lanternuk.com
• 
TEL 0113 887 6876

Walker Morris LLP

Walker Morris is a distinctive law firm that consistently delivers excellent results to its national and international client base. With a staff of 500, we are ranked by independent assessors among the top UK law firms.

The firm has an enviable breadth of expertise covering all types of retail and wholesale financial services regulation including: consumer credit, FCA regulation, anti-money laundering, and data protection. We offer a wealth of industry experience and pride ourselves on delivering commercially focused, practical advice. Our broad client base includes lenders, credit brokers, debt collection agencies, insurers, insurance intermediaries, mortgage providers, stockbrokers, private equity houses and trade associations.

•  VISIT walkermorris.co.uk
•  EMAIL jeanette.burgess@walkermorris.co.uk
• 
TEL 0113 283 2632

Panel Sponsors

Lantern Debt Recovery Services Ltd

A customer champion Debt Purchaser, having been awarded the rare and much coveted GOLD accreditation from Investor In Customers (IIC) for two years running and our growing customer base of c3m is proof as to why Lantern is consistently chosen as the trusted partner to lenders across a variety of sectors, when looking to sell their customer portfolios where vulnerability is evident.

Lantern operate at the very highest level of corporate governance and interpretation of FCA rules and guidance, with the lowest upheld complaint levels against those of our peers. Our core specialism is managing vulnerable customers carefully through the lens of our Single Customer View, across both performing and non-performing debt portfolios, including DMP’s and IVA’s.

Thirteen years of building knowledge and expertise has enabled Lantern to raise the industry bar in compliance and operational excellence. Doing things the right way, for both our customers and our lender partners, is what we truly believe in and why Lantern has built a reputation of being the safest pair of hands in vulnerability management.

•  VISIT lanternuk.com
•  EMAIL sales@lanternuk.com

Themis Consultancy

Personal, practical, solutions focused advice and support is what makes our bespoke consultancy stand out from the crowd. Balancing compliance, customer and commercial needs is what we say we do, and it is exactly what we deliver.

With more than four decades of experience between us, and some of that being on the battleground, we understand the challenges businesses face and the outcomes regulators want to achieve. We are confident that we can help firms deliver good customer outcomes in a commercially viable way, and support in evidencing this to the regulator.

We don’t sub-contract work to others, so our clients get our full commitment and dedication. Whether you need help with a specific area, or you don’t know what you don’t know and would benefit from a compliance gap analysis, or you would like to know more about our services, please call us for an informal chat.

•  VISIT themisconsultancy.co.uk
•  EMAIL info@themisconsultancy.co.uk

Aryza

Aryza is a pioneering technology company, we work with our customers and partners to create and deliver solutions that improve the financial health and lives of the millions of people that engage with our products every day. Our mission is to transform the financial relationship businesses have with their customers.

Focused on the credit, debt recovery and insolvency sectors. Aryza’s solutions automate a wide range of activities including loan origination and management, data collection and affordability assessment, administration, recovery, and payment processing, covering every stage of the credit cycle.

Aryza’s solutions are underpinned by unrivalled expertise and powerful data. Since its foundation in 2002, the business has grown rapidly. Today it has global operations across four continents.

•  VISIT aryza.com
•  EMAIL hello@aryza.com

Dinner Sponsor

Perch Group

Perch Group is a specialist purchaser and servicer of defaulted or non-paying loans and accounts from a range of UK companies. Via our SPV, Perch Capital, Perch owns all its debts outright and currently has a significant borrowing facility with a global credit provider.

Our customers are assessed with our own unique behavioural and credit analytical tools and they are then introduced to the appropriate servicer for collection activity.

Perch uses a mixture of both Group companies as well as a carefully selected panel of third-party companies to deliver niche services to provide the best experience and outcomes for our customers.

We are passionate in helping customers. We engage via modern platforms, simple messaging, and seamless interactions. We are creative and continually build applications, products and processes to improve customer experience.

We are hardworking, determined and driven to deliver good customer outcome.

•  VISIT perchcapital.co.uk
•  EMAIL marco.pace@perchgroup.co.uk

Lunch Sponsor

Hill Dickinson LLP

Hill Dickinson is a leading and award-winning international commercial law firm with more than 850 people, including 185 partners and legal directors.

We have a strong and experienced team of banking and finance lawyers who are spread throughout our various offices and who have expertise in advising regulated lenders, hirers, and those active in the consumer market, including representing clients in FOS/FCA issues. Our finance disputes team is highlighted by one client as ‘one of the best in the industry’.

From offices in the UK, mainland Europe and Asia, we deliver advice and strategic guidance spanning the full legal spectrum.

•  VISIT hilldickinson.com
•  EMAIL Iain.campbell@hilldickinson.com

Exhibitors

Aptean

Aptean is one of the world’s leading providers of purpose-built, industry-specific software that helps manufacturers and distributors effectively run and grow their businesses. With both cloud and on-premise deployment options, Aptean’s products, services and unmatched expertise help businesses of all sizes to be Ready for What’s Next, Now®.

Aptean is headquartered in Alpharetta, Georgia, USA, and has offices in North America, Europe and Asia-Pacific. To learn more about Aptean and the markets we serve, visit our website.

•  VISIT aptean.com

CFH Docmail

Here at CFH Docmail, we have been offering secure, industry leading communication solutions for over 40 years. From Hybrid Mail to managed services, E-delivery and classic print, our services work to meet all of your communication requirements and improve business outcomes.

We help CCTA members meet their objectives. We fully understand how challenging this can be, in our ever-changing world of compliance, regulation and digital demands. From reducing the conversion time for new loans to ensuring regular payments are made and improving awareness of your products and services, whilst maintaining a market leading customer service. Let us help you navigate these exciting times and deliver secure communications to your customers.

•  VISIT cfh.com

Data On Demand

Data On Demand provides data and insights to companies that service people, helping them to better understand and improve engagement with consumers. Our alternative database of unique, compliant UK consumer insights help businesses provide better outcomes across the full customer lifecycle from onboarding to collections and recoveries with real-time data. Specific to Financial Services our ‘Fintrace’ product supports risk decisioning, customer management and collections and recoveries. Our ‘ID.VU’ solution identifies existing and emerging vulnerability and financial hardship within your customer base by monitoring life events and borrowing behaviour not covered via traditional data sources.

•  VISIT dataondemand.co.uk

Oyster Bay Systems

Oyster Bay Systems delivers powerful lending software that manages the entire loan lifecycle from point of sale, underwriting, agreement management, collections to end of term. Our flagship system Vienna is used across several markets, including, consumer, retail, motor, asset, lease, wholesale and corporate finance. Vienna is deployed throughout the UK and Europe, by independent lenders, banks and global captive finance companies, to digitalise lending processes and manage millions of financial agreements.

Our ethos is founded on a resolute determination to provide our customers with the very best software and services that add true value. Our technology and support enable our customers to meet the challenges they face and maximise the opportunities available to them.

•  VISIT oysterbaysystems.com

Vulnerability Registration Service

The Vulnerability Registration Service (VRS) is a not-for-profit organisation hosting a database highlighting where individuals are suffering from vulnerable circumstances. This allows companies to identify vulnerability in their customers at an early stage enabling them to provide them with the appropriate level of support, service and outcomes throughout the customer life cycle. VRS highlights severe financial hardship and capability as well as mental and physical health and life events which impact upon customers’ lives, whether permanent or temporary. VRS deploys API technology which can be accessed directly or through solutions providers.

•  VISIT vulnerabilityregistrationservice.co.uk

Supporters

CREDIT STRATEGY

creditstrategy.co.uk

CREDIT CONNECT

credit-connect.co.uk