- COSTS & SIGNING UP
- FEATURES & BENEFITS
- GENERAL QUERIES
-
Can I sign up to CCTA Academy if I am not a CCTA member?
Yes. The CCTA Academy is valuable to other lenders that operate in our sectors. So this service is available to non-members too.
However, you will be required to pay the full licence cost. The 50% discount is a member-exclusive benefit. Talk to us about membership.
-
Can we add additional users throughout the year?
Absolutely. We know that firms will have new starters throughout the year, or staff moving from one role to another, that may need to be signed up to CCTA Academy. We can add users whenever required.
-
Can I transfer a user licence from one member of staff to another?
We can look to transfer user licenses upon request.
Generally, this will depend on a number of factors, i.e. the use of the licence by the previous user. If the previous user has undertaken compliance training and earned all/most of the CPD credits, there will be little use in transferring a licence to a new user. Please discuss your requirements with us and we will try our best to accommodate where possible.
-
Does the cost of the licence include access to your live learning sessions?
Yes. The cost of the user licence includes access to our live learning sessions. When we introduce a live learning session, any users with a licence will be able to register for the session.
-
We have a high number of staff that we need to sign up. What is the most efficient way we can do this?
We can do all this for you. Our bulk sign-up facility allow us to issue user accounts very quickly via one batch process. Please liaise with us to discuss further.
-
We would like to transfer from a different provider without losing our records. Can you help with this?
We certainly can. It is important to maintain records of previous training and where firms are transferring to us from another provider, we will liaise with you to upload all previous records of training for your staff. Please contact us to discuss the process.
-
Which sectors does your compliance training currently cover?
Our core courses are all relevant to consumer credit.
However, our additional sector-specific courses are for the sectors in which our members operate. These include:
- motor finance
- retail finance
- pawnbroking
- guarantor loans
- home-collected credit
- high-cost-short-term credit.
-
Can you build tailored courses if we need them?
We have invested in a system that has allowed us to create a set of specialist consumer credit courses, so you will start from a strong position.
The CCTA Academy team can create additional courses as needed, though it will involve a cost.
Please discuss your requirements with us. It may be that you have identified a course that would be of value to others and that we will add to our plan for course creation.
-
Can I build and export custom reports?
Certainly. The MI and reporting function allows you to build custom reports. You can even schedule reports to be sent to you automatically. Any reports you build can be exported.
-
How often are your courses updated?
All CCTA Academy courses are under constant monitoring. Where changes or updates are required, we will update the course as soon as practicably possible.
As a general rule, we also review our courses annually to ensure they remain up to date.
We also have plans to build out the library, and so we are always keen to hear suggestions.
-
Will your other members be able to see what training courses my staff are undertaking?
No. No other firm or person using CCTA Academy can see anything in relation to another member or firm.
Your staff will only see their own course progression. Only appointed senior managers of your firm can oversee their staff.
