Keynote Presentations
- Financial Ombudsman Service: Consumer Duty and other topical subjects
Alexander MacDonald, Ombudsman Leader, FOS - The FOS, the court and the FCA: Who’s in charge?
Paula Twist, Director, Regulatory, Walker Morris - Complacency: The new enemy – Where your focus should be now
Matthew Drage, Managing Director, Square 4
Nicola Crump, Principal Consultant, Square 4
Conference Presentations
- CCTA Academy: Platform update and future plans
Naveed Asif, Head of Policy & Advice, CCTA - Consumer credit in the UK through a CRA lens
Robert McKenchie, Director, Consumer and IDFC Products, Equifax
Mission impossible? Ensuring access to responsible credit
- Martha Stokes │ Head of Consumer Lending, Financial Conduct Authority
- Chris Pond │ Chair, Financial Inclusion Commission
- Kate Pender │ CEO, Fair4All Finance
Uncharted territory: The new regulatory framework
- Chris Leslie │ Chief Executive Officer, Credit Services Association
- Clare Hughes │ Partner, Addleshaw Goddard
- Richard Hoggart │ Group Chief Executive Officer, DSG Group
The next frontier: Developments in technology and innovation
- Scott Woolveridge │ Operations Director, GAIN Credit
- Brandon Wallace │ Senior Product Manager, Bud
- Neil Allen │ Head of Strategy, Lexis Nexis
In our orbit: Who is the customer and how can we help?
- Chris Fitch │ Vulnerability Lead, Money Advice Trust
- Jono Gillespie │ CEO, Everyday Loans Ltd
- Lee Usher │ Creditor Services, Trustfolio