Features

HUNTSWOOD: FREEZE FRAME – EXTENDED FINANCIAL RELIEF, A CONTINUING TEST

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The global pandemic has caused operational challenges for many businesses, but the continuity of a firm’s complaints handling operation has never been more important. The latest guidance published by the Financial Conduct Authority (FCA) reminds consumer credit firms of the significance of complaints resolution at this time and confirms that it expects normal service to resume. The message is clear, prioritise vulnerable customers and take all reasonable steps to ensure complaint handling is fulfilled throughout the next stages of the pandemic.

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EXPERIAN: IN THE LIGHT – REASSESSING AFFORDABILITY

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The coronavirus pandemic has hit lending at an uncomfortable time. With growth already slowing and affordability stretched, new income uncertainty is straining customers’ resilience, yet their need for credit of different varieties, is greater than ever. Against this backdrop, providing responsible lending without unreasonable risk means taking a new view of affordability, right across the lifecycle. So where should firms begin?

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HUNTSWOOD: A PERCEPTION GAP

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Complaints - they don't always have to cost you. If a complaint is serious and not dealt with efficiently and quickly, it will be detrimental to the business and leave the customer with a poor perception.  

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EQUINITI: REASONABLE STEPS – THE SENIOR MANAGEMENT & CERTIFICATION REGIME, WHAT IS IT AND WHY DO WE NEED IT?

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Following the banking crisis in 2008, the Parliamentary Commission for Banking Standards (PCBS) recommended the creation of a new framework focused on increasing senior management accountability. Based on this recommendation, Parliament passed legislation in December 2013 that prompted the primary regulators of the financial services sector, the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA), to implement a Senior Management and Certification Regime (SM&CR).

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ACQUIRED: TRANSPARENT INTELLIGENCE – THE PAYMENTS HORIZON 2020

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There is untapped value in your business…but it’s not where you expect it to be.Today more than ever before, businesses need to look to new places to unlock revenues and margin. Finding that competitive edge just gets harder.

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HUNTSWOOD: THE RIGHT STEER? FCA REVIEW OF THE MOTOR FINANCE MARKET

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The UK has a large and active motor finance market, reported to be worth over £34bn in 2017. Considering its size, it is perhaps no surprise that the Financial Conduct Authority (FCA) decided to carry out a review of the market, assessing how motor finance products were being used, the sales processes employed by firms and whether the products could cause harm to consumers. 

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