CCTA Update: 25 February 2026

Published 25 February 2026

This week the FCA has issued further updates on the Consumer Duty, including additional guidance on board reports and expectations for firms – particularly smaller organisations. The regulator has also outlined a new, more targeted approach to communicating its supervisory priorities.

Catalyst Conference: Booking now open

Published 24 February 2026

We are pleased to announce that booking is now open for the CCTA Catalyst Conference, taking place on Tuesday 28 April 2026 in London. Catalyst is focused on the growing use of artificial intelligence in financial services, alongside critical issues such as data security and emerging technologies. We will also discuss recent developments in the Credit Information market.

CCTA Workshop: Complaints handling and new reporting process

Published 19 February 2026

Consumer complaints are an important focus for financial services businesses and the regulators. As part of our ongoing programme of workshops, we regularly revisit this topic to reflect evolving regulatory expectations and emerging trends. Handling consumer complaints effectively is crucial for firms to address consumer concerns, meet regulatory expectations and protect their reputation.

CCTA Update: 18 February 2026

Published 18 February 2026

Over the past week, we have seen further significant developments in the regulatory landscape. These include the FCA’s Policy Statement on the regulation of Buy -now, Pay-later (BNPL), or Deferred Payment Credit, and HM Treasury’s consultation on reforming the Appointed Representatives regime.

Horizon Scan: 2026 Edition

Published 16 February 2026

Following our Horizon Scan Roundtable, we are writing to share an accompanying document that provides a comprehensive summary of the key regulatory changes expected to come into effect over the next year. Given the pace and scope of upcoming reforms, we have consolidated the most relevant developments into a single, practical overview to support your planning, compliance, and strategic decision-making.

Information: FCA publishes final rules for regulation of BNPL

Published 11 February 2026

The Financial Conduct Authority (FCA) has today confirmed new consumer protections for Buy Now Pay Later (BNPL) borrowers, following Government action to bring the sector fully into regulatory oversight. These changes will apply from 15 July 2026 and are designed to improve outcomes for consumers while supporting responsible lending practices.

CCTA Update: 11 February 2026

Published 11 February 2026

Last week we saw new data from the Financial Ombudsman Service (FOS) showing motor finance complaint volumes at their lowest level in two years. That reflects a combination of factors: the temporary complaints pause, greater legal clarity following the Supreme Court judgment, and progress towards a statutory redress scheme that can finally bring certainty for consumers and firms alike.

CCTA Roundtable: Motor Finance

Published 10 February 2026

Registration for our first 2026 roundtable is now open, where we will discuss recent developments. We are also pleased to welcome Equifax to this session.

CCTA Update: 4 February 2026

Published 04 February 2026

With February underway, we are seeing the return of more in-person industry events. Last night, I had the pleasure of attending the launch of Moneyline in Scotland, and it was great to see another CCTA member continuing to grow.

CCTA Roundtable: Horizon scan – last chance to book

Published 02 February 2026

Join us for our Horizon Scan Roundtable, where we will look ahead to the key regulatory changes and market developments expected to shape the industry over the next twelve months.

CCTA Update: 28 January 2026

Published 28 January 2026

As political developments in the UK and the US continue to dominate the headlines, the CCTA remains firmly focused on its core priorities. We are continuing discussions on the FCA’s motor finance redress scheme, alongside developments in credit information and a range of upcoming regulatory initiatives.

Catalyst: Save the date

Published 26 January 2026

We are pleased to announce that our spring conference, titled Catalyst, will take place on 28 April 2026. Registration will open shortly but we ask members to save the date in the meantime. Catalyst will focus on the growing use of artificial intelligence in financial services, alongside key issues such as data security and emerging technologies.