CCTA Update: 14 January 2026

Published 14 January 2026

This week the CCTA has submitted evidence to the Treasury Select Committee in response to the Government’s call for views on its Financial Inclusion Strategy, emphasising that access to regulated credit is a core component of financial inclusion.

CCTA Roundtable: CMC proposals – last chance to book

Published 08 January 2026

CCTA members have recently highlighted a number of concerns relating to the latest CMC practices. These include issues around multiple CMCs representing the same customer, increasing numbers of ‘no-customer’ DSAR requests and the potential for fraud in light of the proposed motor finance redress scheme. Members may be aware that the CCTA have been engaging in discussions with the FCA, SRA and ICO regarding these problematic CMC practices. In light of this, we are bringing our members together in this session to discuss the viability, and potential implementation, of some proposals that we have been discussing with the regulators.

CCTA Update: 7 January 2026

Published 07 January 2026

As the New Year begins, our work continues on a range of issues including the behaviour of claims management companies and the FCA’s plans for a motor finance redress scheme. Consumer credit touches millions of lives, and the past year has reminded us how essential our industry is to helping people manage change, plan, and pursue opportunity. It also reinforced the importance of collaboration, innovation, and a strong commitment to responsible practices.

CCTA Roundtable: Horizon Scan

Published 06 January 2026

Join us for our Horizon Scan Roundtable, where we will look ahead to the key regulatory changes and market developments expected to shape the industry over the next twelve months. The session will cover anticipated developments in the regulation of Buy Now, Pay Later products, the next phases of the Consumer Credit Act review, and ongoing work to improve access to credit. We will also explore related regulatory workstreams, including the Credit Information project, forthcoming steps in the motor finance sector – particularly in the context of the FCA’s redress scheme – and other priorities being taken forward by the CCTA.

Motor finance redress consultation: Key points raised

Published 22 December 2025

With the redress consultation now closed, the FCA’s work continues through the Christmas period. So I wanted to briefly update you on the key points we have raised on behalf of CCTA motor finance members before Christmas. And also provide a heads-up that the FCA will be in touch with some lenders to follow up on the Dear CEO letter from October.

CCTA Roundtable: CMC proposals

Published 18 December 2025

CCTA members have recently highlighted a number of concerns relating to the latest CMC practices. These include issues around multiple CMCs representing the same customer, increasing numbers of ‘no-customer’ DSAR requests and the potential for fraud in light of the proposed motor finance redress scheme. Members may be aware that the CCTA have been engaging in discussions with the FCA, SRA and ICO regarding these problematic CMC practices. In light of this, we are bringing our members together in this session to discuss the viability, and potential implementation, of some proposals that we have been discussing with the regulators.

CCTA Update: 17 December 2025

Published 17 December 2025

As 2025 draws to a close, I want to thank our members for your continued commitment to the association this year. We are not quite finished yet though. While the motor finance redress consultation ended on Friday, we were talking to the FCA team this week about our proposals and telling our particular story. This is a great opportunity as we know the regulator has received over a thousand consultation responses on the subject.

CCTA Inform: Winter 2025 Issue

Published 16 December 2025

Welcome to the Winter 2025 issue of CCTA Inform. Over the last three months, we have been collecting details of legislation, regulatory updates and other announcements we think may be of interest to you. This member exclusive publication is designed to provide an essential ‘easy read’.

Merry Christmas from the CCTA team

Published 15 December 2025

We would like to wish a Merry Christmas to all of our members. We hope you have an enjoyable and relaxing break and look forward to continuing our work in the new year. Our operating hours during the festive period are listed in this email.

2025 Member Survey: We want your feedback

Published 11 December 2025

One of our closing tasks for the year is the annual CCTA Member Survey. We strongly urge you to submit your thoughts and feedback. The survey is not a box-ticking exercise. All of the information we receive is considered when making decisions about various future plans and projects. This survey should only take five minutes to complete.

CCTA Update: 10 December 2025

Published 10 December 2025

This week, we continue our dialogue with the FCA on the potential structure of a motor finance redress scheme. We have consolidated feedback from members and are now finalising the CCTA’s position ahead of sharing it with the regulator.

CMC Update: December 2025

Published 08 December 2025

The CCTA recognises the serious impact that poor CMC practices can have on our members. This publication provides an update on recent developments and issues that we have seen or heard about. It also details discussions that we are having with the Solicitors Regulation Authority (SRA), the Financial Conduct Authority (FCA) and the Information Commissioner’s Office (ICO).