Building connections, gaining momentum: My first year as Membership Manager

Published 02 December 2025

When I joined the CCTA as Membership Manager, I knew I was stepping into a community with a proud history and an important role in supporting our industry. What I didn’t realise then was just how quickly I would come to feel part of something bigger, a network of people who are passionate about collaboration, learning, and making a difference.

The future of credit reporting governance: Challenges and priorities

Published 18 November 2025

The development of the new Credit Information Governance Body (CIGB) has reached a critical stage, with details now in place for how the model may operate. Over recent weeks, lenders have begun receiving initial information from the Credit Reference Agencies outlining the proposed governance structures, decision-making processes and the path towards subscription contracts.

CCTA 2025 Annual Conference: A day of insight, innovation, and industry collaboration

Published 13 November 2025

The 2025 CCTA Annual Conference brought together leaders from across the consumer credit sector for a dynamic day of discussion, learning, and forward-thinking collaboration. Held in Manchester, the event showcased the industry’s response to regulatory change, technological advancement, and the evolving needs of consumers.

Regulation in motion: What the motor finance redress scheme tells us about the wider direction of travel

Published 11 November 2025

This edition of CCTA Magazine focuses on motor finance. If you have read about the scope of the forthcoming redress scheme, you might understand why. But even if you are not in motor finance, I think it is valuable to stop and look at what is happening. The Financial Conduct Authority’s (FCA) proposed motor finance redress scheme is one of the most significant interventions in consumer credit for more than a decade.

CCTA reflects: FCA motor finance consultation and potential impact

Published 22 October 2025

Smaller motor finance lenders are facing the toughest test in years. The FCA’s proposed motor finance redress scheme will reach back almost two decades, affecting millions of old agreements. What I am hearing from many smaller motor lenders is that the number of eligible compensation cases might be very low, but the costs of the scheme could be very high.

FCA Consultation: Motor finance commission complaints

Published 07 October 2025

Today, the FCA has published its long-awaited consultation on a proposed redress scheme for motor finance commission complaints. At the recent CCTA Annual Conference, the FCA confirmed that the consultation would launch this week – and it’s now live.

CCTA 2025 Annual Conference: Event overview

Published 05 October 2025

It’s been one week since the CCTA Annual Conference – and what an invigorating, insight-packed day it was. A huge thank you to the sponsors, speakers, and all the delegates who made it such a compelling event.

Finding the balance: FOS redress reform that is fair, predictable, and sustainable

Published 23 September 2025

Reform of the financial redress system is long overdue. It is something that the CCTA has campaigned for over the years. We are pleased to see progress and plans for further changes. However, if change is to last, it must be sustainable for all types of firms. One that also balances the interests of consumers and firms. For the industry, this means designing rules that not only suit the very largest, but also reflect the pressures faced by smaller lenders.

Reforming the redress system: CCTA Thoughts

Published 23 September 2025

Reform of the financial redress system is long overdue. It is something that the CCTA has campaigned for over the years. We are pleased to see progress and plans for further changes. Some of which we will be discussing next week at the CCTA Conference. However, if change is to last, it must be sustainable for all types of firms. One that also balances the interests of consumers and firms. For the industry, this means designing rules that not only suit the very largest, but also reflect the pressures faced by smaller lenders.

More than a lick of paint: Introducing the new CCTA website

Published 02 August 2025

Since 2016, our website has helped members find answers, register for events, and stay informed. But we knew we could do better. So we have rebuilt it, from the ground up, to give you improved access, better navigation, and personalised tools that make your membership work harder for you. We recognise that the website is a crucial part of the membership journey for both existing and future members. The new site has several notable additions and improvements. I wanted to outline our plans, while also illustrating how you can get the most out of the new ccta.co.uk.

Changes ahead? CCTA review key regulatory developments

Published 01 August 2025

From a regulatory perspective, it is set to be another big year within the world of alternative credit. At our Summit, I talked about the key changes we were expecting in 2025. Here, I update on progress and provide details of new regulatory developments that will affect members.

Bridging the gap: Building confidence and compliance with CCTA Academy

Published 01 August 2025

Look at any Financial Conduct Authority (FCA) review in consumer credit and one message stands out: learning and development are critical. They not only ensure staff have the technical skills needed to deliver good outcomes but also help shape a firm’s culture.