Anna Fraser is the Liaise officer (Lead In Awareness, Intelligence, Support and Education) who maintains a local presence in the London region. Anna works in communities providing in-depth victim support, educating the public and working with various partnership agencies to ensure front line staff know how to spot and safely report an illegal lender in order to help their clients.

Anna provides in-depth training, delivers talks/presentations and speaks to vulnerable groups and service-users. Anna also works with agencies to include Illegal Money Lending advice into their Financial Inclusion, Safeguarding & Community Safety Strategies.

As Chief Executive, Jason is responsible for shaping the Association’s strategic direction and representing members at the highest levels of government, regulatory bodies, and industry forums. Jason also works closely with his team to provide advice and guidance, ensuring the Association remains responsive to lenders’ needs.

Jason has over 20 years of experience in risk, communications and public policy. He began his career as an assistant in the European Parliament and has held senior roles in in-house and consultancy organisations. His background spans the public sector, housing, infrastructure planning, and financial services. Some of this time was focused on working with the government on national risk and crisis management, including planning work on utility failure, pandemics and terrorism.

Stephen has worked in a variety of roles in counter fraud for nearly 30 years after early experience an Intelligence Officer with HM Customs & Excise. As a Senior Fraud Investigator at Thomas Cook Financial Services, he was responsible for coordination of the stolen/counterfeit travellers cheque tracking service with UK and foreign law enforcement agencies. In 2001 he co-founded VFM Services Ltd, a company specialising in first party fraud conversation management techniques where he developed – and successfully implemented – claims interviewing training initiatives with several blue-chip financial institutions.

In 2010, Stephen joined the Insurance Fraud Bureau and as the Head of Intelligence and Investigations he implemented the first industry suspect intelligence system, steered the introduction of a new public fraud reporting service, and deployed an integrated intelligence and investigations model. Stephen joined Cifas in 2022 as its Director of Intelligence and has spearheaded the launch of a new intelligence service.

Clare specialises in consumer finance and retail banking. She has 20 years’ experience of working with a wide range of clients across all sectors of the retail finance industry including retail banks, credit card issuers, alternative finance providers, asset finance lenders and brokers. She has helped a number of clients move into regulated credit activities for the first time, advising on legal and regulatory issues and overseeing the team’s design and delivery of compliance regimes within those businesses. She also works with clients in relation to the implementation of and compliance with payment services regulation, as well as providing regulatory advice in relation to corporate deals and securitisations involving regulated consumer lending.

Clare’s work in these areas covers new product development, drafting customer facing documentation, distribution channels, post origination servicing as well as transactional support. Clare has extensive experience of advising clients in redress and remediation projects in the consumer finance space across running account and fixed sum lending products.

Clare has spent time practising as a barrister and formerly worked as a consumer lawyer at the Office of Fair Trading. She is recognised as a leading expert in the Consumer Finance field, being individually ranked in Chambers & Partners for many years.

Having spent over 21 years working in Financial Services, with over 15 years in the Counter-Fraud space working cross Insurance, Finance, Utilities, Telco’s and Utilities, Stephen is excited to now lead the Counter-Fraud Consultancy function at Equifax.

Stephen’s role plays a key role at Equifax, supporting clients across multiple industries to explore new initiatives to reduce fraud, whilst reducing customer friction for genuine customers, enabling clients to increase conversion safely with lower risk. Stephen’s role sees him working with the wider Financial Services Industries, and other organisations developing fraud solutions to achieve their goals.

Jamie has a passion for delivering commercial benefit through technology, from small change to large scale transformation. He has a proven track record in delivering operational efficiency with technology, people and process improvements working in harmony. He has twenty-five years of experience in delivering information technology solutions and services with fifteen years of that within financial services.

A grounding in IT support has given Jamie insight into delivering robust, highly available solutions. His commercial focus drives him to deliver cost effective solutions that don’t take forever.

Scott leads Operations at GAIN Credit, the owner of the Lending Stream and Drafty brands, where his responsibilities include service, complaints, collections recoveries and payments across teams in India and the United Kingdom. His experience includes work in central government, credit cards, personal lending and insurance both in the UK and internationally for organisations like BUPA, Capital One, Chubb European Group, and The Independent Parliamentary Standards Authority.