CCTA Update: 1 July 2025

Published 01 July 2025

Today, I am heading off to Credit Week in Wales, organised by Credit Strategy, arguably one of the most significant events of the year for the consumer credit industry.

CCTA Update: 24 June 2025

Published 24 June 2025

Over the next few weeks, I am out and about at various events, where I look forward to catching up with many of you. This week I am in Leeds and London to deliver workshops for CCTA members on complaints handling. Complaints handling is increasingly used by the FCA as a barometer of culture and competence, making it essential for firms to go beyond compliance and focus on delivering fair, outcome-focused resolutions.

CCTA Update: 17 June 2025

Published 17 June 2025

Thank you to those of you who have been in touch in response to some of the work we have been doing and the various conversations we have had across a range of issues. Some of you have contacted me about what a redress scheme in motor finance might look like if the Supreme Court points us in that direction

Sustainable Lending: FCA findings and areas for improvement

Published 12 June 2025

As you may recall, we recently participated in a project led by the Financial Conduct Authority (FCA) focused on sustainable lending. Some of you were directly involved and may have already received feedback from the FCA.

CCTA Summit: Summer 2025

Published 11 June 2025

Our Summer Summit will take place on Wednesday 9 July. During this event, we will discuss the use of AI within financial services. We are delighted to be joined by Emelie Bratt of the Financial Conduct Authority, who will cover the regulator’s approach to the emerging use of AI within the existing regulatory framework, as well as considerations for firms.

CCTA Update: 10 June 2025

Published 10 June 2025

Last week it was good to see the Financial Ombudsman Service (FOS) release a consultation on compensation interest levels. This is one of several positive changes. This particular proposal relates to the interest applied for the awards from the FOS. The interest element was always meant to compensate for the loss of money over time.

FCA update on possible redress scheme

Published 05 June 2025

In March, the FCA confirmed that it would take into account the Supreme Court’s forthcoming judgment when deciding on the next steps. If it concludes that motor finance customers have been disadvantaged due to widespread failings by firms, it will consult on an industry-wide redress scheme.

CCTA Update: 4 June 2025

Published 04 June 2025

Usually, I use this as an opportunity to pick up on a couple of themes that we are covering within the CCTA team. However, over the last week, it has been interesting to reflect on the various issues the membership is working on and how that has impacted our agenda.

CCTA Update: 28 May 2025

Published 28 May 2025

As our various projects continue, I would like to let you know about the latest report from the Interim Working Group on the development of the Credit Reporting Governance Body. This is a significant stage in the FCA’s project examining credit information.

CCTA Workshop: Complaints Handling in Consumer Credit

Published 27 May 2025

These sessions will explore the dual regulatory and operational challenges firms face, particularly under the Consumer Duty and with the growing presence of claims management companies and legal representatives.

CCTA Update: 21 May 2025

Published 21 May 2025

We have now seen the publication of the Government’s first consultation on the reform of the Consumer Credit Act. Alongside this, the Treasury has also published its response to the latest consultation of the regulation of Buy-now Pay-later products.

CCTA Workshop: Vulnerable Customers in Financial Services

Published 20 May 2025

This two-hour intensive online course covers many key aspects relevant to those who engage with vulnerable customers. The course covers: preconceptions and misconceptions around vulnerability, a deep-dive into characteristics of vulnerability and how they can interact to increase susceptibility to harm