Consumer Duty (2024-1)

Published 05 August 2024

We are now in the second year of the Consumer Duty. The FCA held an event to celebrate the first anniversary and invited trade associations on 31 July 2024. Some of that was available online, and many firms took advantage of that opportunity. This paper briefly summarises the keynote address and provides a little more detail from a separate break-out session facilitated by Roma Pearson, Director of Consumer Finance.

CCTA Magazine: 2024 Issue Two

Published 31 July 2024

Welcome to the latest edition of CCTA Magazine. It’s fair to say the announcement of the General Election took many of us by surprise in May. We now have a new Labour Government in place, which will mean many changes in the political world.

Understanding vulnerable customers

Published 17 July 2024

This Live Learning event is designed to compliment the CCTA Academy Vulnerable Customers course. It aims to enhance, at a more advanced level, the learners’ knowledge and understanding of vulnerability and help improve their skillsets when dealing with vulnerable customers. This content can be accessed by logging into CCTA Academy.

Motor finance (2024-3)

Published 04 July 2024

As many of our motor finance members will know, we regularly hold roundtable sessions to talk about motor finance issues, both picked up by the CCTA team and those raised by our member firms. Our last roundtable was held on 14 May 2024, and we are now reporting on those discussions in the form of a briefing to the membership on the key discussions.

Summer 2024

Published 11 June 2024

Duncan McLellan, Senior Fraud Intelligence Analyst at CIFAS, discussed the current threat landscape and key challenges facing firms trying to tackle fraud. Our Consumer Duty panel considered the deadline for closed products and the annual board report. CCTA provided an update on activity and discussed the election results.

CMC Update (2024-2)

Published 28 May 2024

We have been concerned about the gap between CMCs regulated by the (FCA and legal firms regulated by the Solicitors Regulation Authority (SRA). So, we were pleased to see the SRA publicly warning legal firms to review their behaviour and the need for lawyers to uphold their professional obligations.

Motor finance – May 2024

Published 14 May 2024

Regulatory developments will be with us for the foreseeable future. Our agenda looked at what is happening around commissions, from the questions of disclosure to developments around discretionary commissions. We also invited associate member law firms and consultants who have their fingers on the pulse

Annual board reports and closed products

Published 07 May 2024

At the time of writing (May 2024), we are now nine months into the Consumer Duty since the implementation deadline of 31 July 2023. It is now essential to ensure that our members are fully aware of the upcoming requirements of the Duty: the production of an annual board report for the firm’s governing body and the deadline for closed products coming into the scope of the Consumer Duty. Both these requirements have a deadline of 31 July 2024.

Debt collection: Meeting FCA expectations

Published 02 May 2024

A new Live Learning event has been added to CCTA Academy. In light of the joint letter issued by industry regulators (FCA, Ofwat, Ofgem, Ofcom) on debt collection expectations of firms, this online session is aimed at staff and team managers. It provides a recap of the regulatory rules and expectations around debt collection practices. This content can be accessed by logging into CCTA Academy.

CCTA Inform: Spring 2024

Published 25 April 2024

CCTA Inform is an essential ‘easy read’ publication, exclusively available to members. This issue covers December 2023 to March 2024. During this period, we have collected details of legislation, regulatory updates and other announcements that may be of interest. Members should also ensure they are subscribed to our weekly CCTA Update email to be kept up to date with the latest industry news.

CCTA Magazine: 2024 Issue One

Published 09 April 2024

Welcome to the latest edition of CCTA Magazine. We have updated the look and feel of the publication for 2024 so I hope you like the changes which have also improved readability. As is often the case with a new year, we have seen a flurry of regulatory activity and statements in the recent months so there is a lot of content here.

Motor finance (2024-2)

Published 04 April 2024

As many of our motor finance members will know, we are in a regular process of holding roundtable sessions and reporting back on these a number of weeks later. Our last roundtable was held on 15 February 2024 and this report has been generated from those discussions, both for clarity and for those members that were unable to attend due to other commitments.