HM Treasury publishes action plan on regulation – aims to support growth

Published 18 March 2025

Yesterday, the Chancellor met top regulator bosses in Downing Street to discuss an action plan on regulation. The review aims to cut the administrative cost of regulation, make Britain the best place to do business and drive economic growth. We applaud the ambition and the speed at which the Government has been moving.

CMC Update (2025-1)

Published 28 February 2025

As you will know, the Financial Ombudsman Service (FOS) has confirmed that CMCs and legal firms will be charged a case fee from 1 April 2025. You can access the Policy Statement here if you haven’t read this announcement. Whilst it is excellent news, which we and other industry stakeholders have long campaigned for, this phase before introduction is still worrying. We have heard of CMCs trying to accelerate their activity to get ahead of the deadline.

CCTA Conference: 2025 Opportunities

Published 12 February 2025

The annual CCTA conference is our flagship event and an industry recognised ‘date for the diary’. Sponsorship and exhibtor opportunities are available for this event. Browse our CCTA Conference brochure to find out more or get in touch to discuss a bespoke package.

Understanding Personal Insolvencies

Published 11 February 2025

This Live Learning event is brought to you by Aryza. For lenders/creditors, it can often be a challenge for their staff to understand the insolvency sector and the effects of different types of debt solutions. In this session, Aryza will cover: what personal insolvencies are, the different types of debt solutions (DMPs, IVAs, DROs and Bankruptcies) and what each of these mean for the lender when their customers enter into such debt arrangements. This content can be accessed by logging into CCTA Academy.

Consumer Duty board reports

Published 11 February 2025

The FCA’s latest review provides key insights into how firms are embedding Consumer Duty into their business operations. This paper outlines the FCA’s findings, common challenges, and practical steps for smaller lenders.

Call for Input on mass redress: An opportunity for change

Published 06 February 2025

Last week we submitted our response to the Call for Input on modernising the redress system. We took this as an opportunity to raise a couple of wider key topics that we were keen to include around the complaints process. One of these is dialogue with the industry around complaints, to improve outcomes for all concerned – firms, the Ombudsman, and ultimately, the consumer.

Price and value outcome

Published 06 February 2025

As you will be aware, the FCA has introduced the Consumer Duty to ensure that all financial firms, including smaller consumer credit providers, deliver products and services offering fair value to consumers. At the close of 2024, they published an update titled “Price and Value Outcome: Good and Poor Practice,” which provides insights into firms’ fair value assessments under the Consumer Duty.

Motor finance – February 2025

Published 05 February 2025

In this session, we provided an update on FOS complaint figures and discussed the extension of the complaint paused announced by the FCA. We also considered what may happen now the Court of Appeal granted permission to appeal. Finally, we looked at the judicial review decision that went in favour of the FOS.

Regulatory horizon scanning

Published 29 January 2025

This roundtable looked forward at the key changes and developments expected for the industry over the next six months. We were joined by Rebecca Denham (Head of Consumer Credit Unit) and Georgia Morrison (Senior Policy Adviser) from HM Treasury, who talked about the government’s current agenda for consumer credit

The importance of smaller lenders

Published 23 January 2025

The news that Santander may leave the UK market has grabbed the headlines. There has been, and we are sure there will continue to be, a lot of discussion about the regulatory burden. The costs mentioned are significant, often more like telephone numbers. The risk is that we focus on those big numbers and the big brands. However, elsewhere, some lenders face burdens that are certainly smaller numbers but can significantly impact that firm.

Motor finance (2025-1)

Published 10 January 2025

As many of our motor finance members will know, we are in a regular process of holding roundtable sessions and reporting back on these approximately six weeks later. Our last roundtable was held on 26 November 2024 and we are now reporting back on those discussions for clarity and for those members that were unable to attend due to other commitments. The session was hosted by Mike Deans of Borderway Finance and included Naveed Asif Head of Policy & Advice (CCTA), Russell Kelsall Partner, Head of Consumer & Motor Finance (Walker Morris) and Dan Simpson, Head of Compliance (Marsh Finance).

CCTA Marketing

Published 01 January 2025

Associate CCTA members are able to share their products, services, knowledge and expertise with the wider membership via various marketing channels. Browse our CCTA Marketing brochure to find out more.