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CCTA Workshop: Complaints handling and new reporting process

Date: Thursday 12 March 2026
Time: 10am - 11.30am
Location: Online

Consumer complaints are an important focus for both financial services businesses and regulators.

Handling consumer complaints effectively is crucial for firms to address consumer concerns, meet regulatory expectations and protect their reputation. However, it is not as simple as having a good complaints handling process in place.

To help firms, this session will cover:

complaint handling basics
understanding FCA and FOS expectations
strategic trends and insights

We will also provide practical guidance on the new complaints recording and reporting process which comes into effect from 1st January 2027.

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25th November 2025: £129

25th November 2025: £179

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