A helping hand
The CCTA Advice Line for members

Published 18 July 2023

As many of you know, I am the Head of Policy and Advice at the CCTA and much of my role entails support and guidance for our members. The publication of our magazine gives me the opportunity to update you all on key developments, not only within my role but across the CCTA as your trade association. I have previously talked about training and development and, whilst this has been progressing in the background, we aim to provide further details of the launch of CCTA Academy at our Annual Conference in September. However, I wanted to take this opportunity to talk about another one of our key services – Advice Line. The Advice Line service is key tool as it allows members to utilise CCTA knowledge and experience of all matters that affect our sector. We recommend members to use CCTA as a sounding board on a wide variety of topics and subjects. Part of my role is to manage the Advice Line service and, based on your feedback, I know that this is a very valuable service to many of you. For the benefit of new members and those that have not yet used the service, Advice Line is free and only available to members. It can be used to ask for CCTA views, support or guidance on any issues or topics affecting members. This can include business specific matters such as internal policies and procedures, as well as regulatory, legislative and economic matters. Accessed through our Member Hub, members can put forward any questions, comments or concerns and we look to provide the appropriate support and guidance where possible. To provide some context, in 2022, we received 59 requests from our members for support or guidance. These requests included questions, queries or concerns in relation to a range of matters including CMCs, affordability, Consumer Duty, agreements, FCA Handbooks, the Consumer Credit Act and member-specific business questions i.e. policies, procedures and processes. Prior to 2022, CCTA were able to provide the requested support or guidance within four or five days. For 2022, we set a timeframe of a three day response time. I am happy to announce that we were able to respond to 98% of requests within three days last year. Given the positive feedback on prompt responses, we maintained a target timeframe for responses of three days for 2023. We also improved on the level of insight and detail provided in our responses which members have found very useful. This has had a significant positive impact on the use of our Advice Line service. For the first six months of 2023, we have already received 46 requests for support. Again, these have been in relation to a wide variety of matters and topical issues. Of course, some matters are more complex and ongoing than others but, I am pleased to confirm that we have managed to provide an initial response within three days to 100% of these requests. We are here to support you, as and when …

A seat at the table
A call for unity in fostering financial inclusion

Published 18 July 2023

Some allege we, at GAIN Credit, are the biggest villains in the UK. We have, in Lending Stream, one of the biggest high-cost lending books in the country. At least once a month someone, maybe a politician, maybe a charity spokesperson, calls us ‘loan sharks’ and demands our immediate banishment from the lending ecosystem. I don’t accept that portrayal. Instead, I believe our existence is not only justified but also crucial in providing accessible financial solutions. June saw some welcome research. Fair4All Finance and We Fight Fraud highlighted how ‘illegal lenders are flourishing in the credit vacuum left by the departure of high cost yet regulated lenders’ and that ‘The unintended consequence is that millions of people who can well afford to repay a fair loan are left with fewer safe options.’ Further research from IPSOS suggested over three million people in Great Britain may have borrowed from an illegal moneylender in the last three years. Together, this research highlights the magnitude of illegal lending and throws light on the real ‘loan sharks’ lurking in the financial depths. It is time for politicians, commentators, NGOs, and industry to make a decision. Should a substantial demographic be denied access to credit, even when they can afford it? This isn’t about people spiraling into debt or living beyond their means, but rather about offering solutions to ordinary individuals faced with unanticipated expense. Are we to exclude individuals for lacking a credit history, for past difficulties or for borrowing more frequently than others deem acceptable? The House of Lords obviously think financial inclusion is important, maybe they are right. If we truly care about empowering individuals and enhancing their financial stability, credit must be accessible to as many as possible. Credit unions and Community Development Financial Institutions (CDFIs) have a role to play, but so do regulated commercial offerings. If we foster an environment hostile to regulated lenders, then the doors are thrown wide open for illegal lending – the true loan sharks – that thrive on intimidation, a lack of consumer protection and no interest rate caps. It’s time for critics to replace blanket condemnation with productive dialogue. Together we can craft lending models that are fair, affordable, and inclusive. To do that, we need to be offered a seat at the table. I am proud of what we do as a firm – we help people that are often overlooked by others. I believe as a sector we can also be proud. We may never get classed as heroes but maybe, just maybe, we might be invited to form part of the solution.

The regulatory landscape
A CCTA update on access to credit

Published 18 July 2023

t the end of last month, we passed our anniversary. We were formed in 1891 by a small group of retailers and lenders that saw the need for new regulated credit products. This was well before the Consumer Credit Act, so we were involved in the development of the regulation around Hire Purchase and similar regulations as we moved into the 1900s. Since its inception, our association has been at the forefront of advocating for regulated credit. From its earliest years, the association played a vital role in setting industry standards and ensuring consumers were protected from predatory lending practices. We have adapted over time. During the 1960s we picked up the direction of travel and became the Consumer Credit Trade Association. At that stage, we were involved in discussions around legislation that we have been working with for over fifty years. Nowadays, and despite those regulatory changes, many of our members continue to use the Hire Purchase product that we lobbied for when we were first formed, especially in motor finance. We also regularly talk about how our members provide access to credit, often when individuals are badly served by more mainstream lenders. While we didn’t go to a big party for our anniversary, if you have heard me speak at events over the last few weeks you will have heard me talk about our past. The longer version of the story has a reference to the White Sewing Machine Company being one of our founding members. This is because back at that time, the big domestic purchase of the day wasn’t the tumble drier or the motor car, it was the sewing machine. I was even able to mention our anniversary in the committee rooms of Parliament when I contributed to the launch of the report on the growth of illegal lending by Fair4All. The launch was hosted by Paul Maynard MP. As a member of the sounding board for the research, I welcomed the report that made clear the growth in illegal lending and its link to the demise of regulated credit. I also spoke about the changes that came with the Consumer Credit Act. I think it is fair to say that we are now going through another time of considerable change. While they may not have wanted to introduce Consumer Duty, the FCA has taken this and run with it. We have long been travelling down a path towards a focus on principles. The issue with this is that there is a real risk of uncertainty. Principles are usually short in detail and large in scope. That means they need to be broken down and for the principles to be interpreted. I mentioned affordability earlier. Anyone who has been involved in discussions with the FCA will know that they have interpretations. They have views on what information is required, and in what situations, how information should be gathered and when it needs to be verified. I think the FCA are still reluctant to accept that …

Braking point?
What the cost-of-living crisis means for the car finance sector

Published 17 July 2023

THE COST OF LIVING CRISIS IS CHANGING THE FACE OF DEBT “Problem debt only affects people on low incomes”. That’s a misconception we hear at StepChange Debt Charity on a regular basis. But now more than ever, it’s just not the reality we see every day. The unprecedented squeeze on consumers caused by the cost of living crisis is changing the profile of customers we support in profound ways. In 2022, six million people visited the StepChange website for support, and in May this year, demand for debt advice was up 8% versus the previous year, and up 24% versus May 2021. An increase of this magnitude shows that the crisis is not only affecting low-income groups, but that increasingly those who may previously have been financially comfortable are now falling into debt. And we know, whether it’s shame or stigma, or fears about their credit score and access to credit, customers can be hesitant to reach out for help. At StepChange we regularly analyse our client data to identify trends in the debt advice sector and share this with our partners to help them better identify and support customers in need. In our recent report, ‘Why debt advice matters in the car finance sector’ we explored our client data in detail which showed a number of concerning trends for the automotive finance sector. And amid the economic backdrop, unfortunately the worst is likely yet to come for customers who may not be well-equipped to weather the storm. MORE CUSTOMERS WITH CAR FINANCE NEED DEBT ADVICE There’s no doubt that the growth of Personal Contract Plans have fuelled the growth in finance penetration we’ve seen, enabling consumers to finance cars at more affordable monthly payments than traditional Hire Purchase. This means 84% of cars are now bought on finance. However, with the current pressures on household finances, car finance repayments are now becoming challenging for more households. At StepChange we’ve seen a 61% increase in the number of clients with an outstanding car finance debt since January 2020, which accounts for a 14.8% increase in the overall proportion of our clients who have a car finance debt. The average balance of this debt has risen by 20% during this period and concerningly, our data indicates that customers with a car finance agreement may be more vulnerable to additional financial detriment. CHANGING PROFILE OF CUSTOMERS: MORE DEBT AND MORE VULNERABLE TO INTEREST RATES Our report shows that clients with a car finance agreement tend to have incomes around 30% higher than our average client, perhaps unsurprising given car finance is predominantly considered a prime product. However, despite this increased income, their monthly surplus of £162 is just £62 higher than that of our average client. Despite having low monthly surpluses, these customers are far more indebted, with over £4,000 more in unsecured borrowing than clients without car finance. Perhaps most worryingly, it shows that car finance clients are over 80% more likely to have a mortgage and our analysis shows that …

Open banking in action
Greater flexibility and automation to benefit lenders

Published 17 July 2023

From streamlined collections for lenders to increased financial control and tailored repayment options for borrowers, including open banking payments as part of a customer-centric collections strategy is paving the way for a more inclusive and secure lending ecosystem. But what are the practical applications of open banking in the credit collections process? The majority of individuals in the UK currently possess more than one bank account. Acquired.com recently conducted an online poll and found that 93% of respondents have more than one bank account, with 39% having more than four bank accounts. We can therefore assume that an individual’s funds are distributed across multiple accounts, with no singular account holding all their assets. Consequently, the account associated with their Direct Debit (DD) or Continuous Payment Authority (CPA) set up for credit collections may not always be the account which has available funds – this is where open banking comes in. Introducing the option to pay via open banking from a different bank account than the one linked to their CPA or DD allows borrowers to make loan repayments from an account of their choice, enabling them to manage their cash flow more effectively. This benefits both the lender and the consumer. Open banking also enables borrowers to have the flexibility to select the repayment amount within their means. This set up ensures that the lender can collect repayments effectively, while also safeguarding the consumer’s financial well-being by allowing them to pay back only what they can afford in a given month. From a lender perspective, open banking payments have a lower failure rate compared to direct debits or card payments. Our payment transaction data found an average acceptance rate for Open Banking payments of 97% compared to 70% for standard card authorisations (Source: The Acquired.com Hub). Open banking also relies on secure APIs (Application Programming Interfaces) to initiate transactions directly between banks, eliminating the potential for manual input errors or outdated payment details. The automated nature of open banking payments significantly reduces the likelihood of payment failures, the associated inconvenience, and potential fees. The combination of lower failure rates and instant settlement offered by open banking payments ensures that borrowers can make affordable and reliable payments, reducing the risk of missed or late payments that may negatively impact their credit score. The efficiency and speed of open banking payments contributes to a smoother and more seamless borrowing experience for borrowers and lenders alike. Acquired.com have developed their own proprietary open banking solution, Pay by Bank. They also offer payments via card and digital wallets. Get in touch if you are interested in optimising your payments ecosystem.

Minister talks about access to credit

Published 20 April 2023

We are always interested in hearing from Andrew Griffith, Economic Secretary to the Treasury. He is also referred to as the city minister because financial services fall within his area of responsibility. So when he spoke at the Mansion House about Financial Literacy and Inclusion, it was good to hear him talking about the importance of access to credit. It was even better that he recognised the role that the Government and regulators have in the supply of credit. We talk to many investors, especially international ones, concerned about what is happening with UK FS regulation. We agree fully that the best intentions can lead to regulations that will increase financial inclusion. His reference to the problems with affordability is one that we welcome. Affordability was a bad experience for many lenders. Affordability is an excellent example of a regulatory obsession that has gone off track. Unfortunately, arrears and defaults are part of lending, at the core is an understanding of risk. These happen when people encounter the unexpected, the loss of a job, a boiler breaking down an illness without sick pay. No affordability test will prevent these from causing problems for a borrower. Many people live with the cost of credit, adapt to their position, pull back from some expenditures at times, and look for new ways to bring in income like working an additional shift. Over the last few years, we have seen the development of a model that does not take this into consideration. So what we have seen is the exiting of many firms from the market due to regulatory issues, along the lines set out by Mr Griffith. More than a million people use illegal lenders in the UK. This fall in access to credit is not without consequence, elsewhere organisations like the Centre for Social Justice are telling us that over a million people in England are using illegal lenders. We are happy to play our part in attempting to tackle the growth of illegal lending, and it was not that long ago that we sought to create stronger connections between our members and the illegal money lending teams. Including carrying a piece in our CCTA magazine and running a workshop for our members. Later Mr Griffith refers to a return to the concept of “caveat emptor” or buyer beware. That is certainly not the direction the FCA has been moving in recent years. Increasingly the responsibility rests with the lender and away from the borrower. Consumer Duty is the most explicit demonstration of this, as the responsibility for a good outcome sits with the lender. The customer really is a passenger on this journey. We could get into a much longer discussion about “agency”, but that is for another day. But there is agreement. To end on a positive note, everyone agrees that we should do more to increase financial literacy. We need everyone to understand more about the options available to them, the benefits and the consequences if things go wrong. …

Increasing regulatory burden leads to a drop in regulated supply

Published 13 April 2023

We are currently reviewing the FCA Strategy to determine its implications for our members. That is being considered alongside the FCA’s proposed regulatory fees and levies. Too often regulators set rules that work well for the big banks and mega insurance companies. The FCA often fails to recognise the important part played by smaller firms and that increasing regulatory burden needs to be considered. There has been a decline in UK-regulated credit for many as lenders exit. The CCTA has been pointing to the decline in regulated credit as more alternative lenders leave the market. These are lenders that are not easily replaced so families across the UK have fewer options when it comes to credit. The Centre for Social Justice has highlighted the growth of illegal lending in the UK. They travelled the breadth of the country to understand where and how illegal lending takes place; commissioned polling of over 8,000 UK adults; compiled and analysed the largest sample of known victims to date; and heard first-hand the powerful stories of those exploited, often by ‘friends’ who turn out to not be friends at all. More than a million people using illegal lenders in the UK In England today, they estimate that as many as 1.08 million people could be borrowing from an illegal money lender. We believe this is the first independent evidence that shows loan sharks circling as we see regulated supply drop away. There are those that try and create an equivalency, between non-prime and illegal lending. However, there is a chasm in terms of the protections provided by regulated lenders and the threats that often come from organised crime involved in illegal lending. Anyone finding themselves in trouble with an FCA-regulated firm knows that they can rely on consumer protection rules. Ultimately they can turn to the Financial Ombudsman or the courts. Those borrowing from illegal lenders have no such comfort and can become embroiled in further criminal activity. The CCTA will be reporting back on the increasing regulatory burden and other issues at the upcoming Summit on 26th April 2023.  If you are a member, then sign up. CCTA Events Diary

Improving consumer outcomes
What role does technology pay?

Published 16 March 2023

Designed to ensure higher and clearer standards for consumer protection, the new Consumer Duty regulation requires firms to take decisive action. Despite the initial consultation finding that many organisations were happy to embrace these changes, it was also acknowledged that extensive programmes of work would be required. In fact, the FCA identified thirty firms that needed to do more, with investigations continuing into forty others. Unsurprisingly, this has led to a growing number considering the deployment of specialist technology, designed to improve their understanding of customer behaviour and overall financial health. KEEPING TRACK OF CHANGING CIRCUMSTANCE With the energy price cap expected to rise again this April, thousands of households are at risk of falling behind on their monthly payments. Combined with rising inflation, many are facing an uncertain future. Against this challenging economic backdrop, banks and lenders must prepare for the fact that a person’s circumstances might dramatically change. Tools such as Aryza Recover can provide a real-time picture of a person’s financial situation, as well as alerting them to any changes to their circumstances. The solution takes into account a person’s income, level of affordability and vulnerability, constantly tracking their situation over time. Having partnered with bill-switching organisations such as Uswitch, those using the tool can also help consumers to review their spending and access more cost-effective alternatives. In addition, Aryza’s API can access an Open Banking-driven benefits calculator, allowing individuals to carry out their own thorough and accurate benefit check, as well as flagging any unclaimed benefits they may be entitled to. IMPROVING COMMUNICATION Traditionally, if a person was deemed low-risk, they might only hear from their bank or lender on an annual basis or if they defaulted on a payment. The introduction of the Consumer Duty regulation will force this to change. Through the introduction of specialist technology, organisations can automatically reach out to a person should they notice a change in their circumstances, offering more accessible support and taking a more proactive approach to customer engagement. While there’s no denying that a lot needs to be done before the industry meets the requirements of the new regulation, the technology is certainly available to make the process easier for all those involved.

Fair warning given
FCA expectations in regards to handling BIFD

Published 16 March 2023

It’s been just over three months since the FCA published its report on borrowers in financial difficulty (BiFD) in November 2022. Prior to this report, in June 2022 the FCA published a Dear CEO letter on this very topic, telling more than 3,500 lenders how they expect them to support borrowers who may be struggling due to the rising cost of living, based on the interim project findings. More recently, in his blog published on 6th February, Sheldon Mills reminded how the FCA is working hard to make sure firms treat customers fairly during the cost-of-living pressures. WHAT IS BiFD? The BiFD project to support consumers facing payment difficulties due to coronavirus was launched by the FCA in March 2021. Its aim is to ensure firms are meeting the expectations set out in the Tailored Support Guidance (TSG) and where failings are identified, the FCA are clear – they will use their supervisory and enforcement powers to intervene. BiFD FINDINGS While the FCA stressed that they had observed examples of firms delivering good outcomes, their report urged all lenders to focus on improving outcomes relating to the following: encouraging and facilitating customer engagement ensuring sufficient resource, as well as ensuring staff are adequately trained and experienced providing appropriately tailored forbearance solutions to customers which take account of their individual circumstances effective governance arrangements to ensure there is adequate oversight and quality assurance of forbearance processes in place and the customer outcomes are monitored and achieved effective signposting to free and impartial debt advice ensuring that fees and charges for those in arrears or payment shortfall are applied fairly and only reflect reasonable costs incurred. The FCA reports that this BiFD project included surveying over 400 lending firms, linked consumer research and deep dive assessments into 65 firms. The deep dive process in part involved the FCA reviewing customer files to assess firms’ delivery of forbearance for a sample of individual customers across different sectors. At the time of writing, the BiFD project team reports that 32 of the 65 firms lenders have been asked by the FCA to make changes to improve the way they treat their customers and by November last year, seven had agreed to pay £12 million in compensation to nearly 60,000 customers. NEXT STEPS It would be easy to think that just because you’re not one of the unlucky 65 firms selected from the 400 surveyed to take part in a deeper dive review that you need not act, but that would be ill-advised, particularly in light of the new Consumer Duty, which, while not yet in force, raises the bar on consumer outcomes. The FCA have been clear in their expectations in publishing this report – firms need to consider the contents and take immediate action where necessary. This means making changes and if necessary, remedying any past failings.

Adding to the toolbox
Optimistic collection success: Benefits of offering multiple payment options

Published 16 March 2023

Fuelled by the pandemic, the consumer finance and lending landscape has changed dramatically in recent years. The demands of today’s tech-literate population are higher than ever, and consumers expect a streamlined end-to-end payment experience. With Direct Debit often used as the default payment method, are lenders missing out on an opportunity to grow their customer base and increase conversion by failing to offer alternative payments methods as part of their collections strategy? Given the uncertainty of the current financial landscape, coupled with the shift towards greater consumer protection and a focus on Consumer Duty, lenders now have a unique opportunity to reimagine their collection techniques. CUSTOMER-CENTRICITY With huge challenges facing UK borrowers, lenders should possess a high level of understanding of their customers’ needs and preferences across every channel. When serving borrowers of all ages and payment preferences, the ability to offer payment methods including digital wallets, payment links and Open Banking can help appease a multi-generational customer base. CARD PAYMENT By setting up a Continuous Payment Authority (CPA) lenders can vary payment amounts and the date when payment will be collected. CPA also allows for speedy settlement and live data enables strategic decision-making about borrowers in real time. In line with Consumer Duty, this means lenders have a greater chance of ensuring a successful outcome. Handy solutions like Account Updater can also be used in parallel with CPAs to ensure that customer card information held by lenders is automatically updated, optimising success rates and reducing admin time. DIGITAL WALLETS The convenience and security of digital wallets including Apple Pay and Google Pay makes them an excellent option for ad-hoc collections, particularly for lenders serving a younger customer base. Apple Pay can also be used to tokenise card details for CPAs, making the onboarding process highly efficient. OPEN BANKING Working with a Payment Initiation Service Provider who is authorised to initiate payments directly from customers bank accounts through Open Banking can be transformative for lenders. From a customer perspective this means payments can be authorised efficiently and securely, and from a lender perspective this helps save costs on transaction fees, particularly when dealing with high average transaction values. CONCLUSION When lenders attempt a collection for the first time through a CPA, if the payment fails due to insufficient funds, rather than retry the same method, they could then send a link with the option to pay via Digital Wallet and PayByBank. By allowing borrowers to choose which account they make payments from, or to immediately let you know they’re struggling to pay, not only provides great customer service but also improves customer retention and reduces admin costs. Acquired.com offer alternative payment methods including Pay By Bank, Card payments and Digital Wallets. Get in touch if you are interested in diversifying your payment strategy.

Bracing for impact
ID.VU thought leadership

Published 16 March 2023

Data On Demand take a look at the backdrop of the cost-of-living crisis focusing on the changing impact to consumers, what firms can do to help and what their own insights show. IMPACT ON CONSUMERS The challenges facing firms in 2023 on how best to support their customers will be no less challenging than the ones faced in 2022 which saw a sustained period of volatility and financial stress for UK Consumers. As we move into 2023 that situation will continue to evolve and also to impact new people. Christmas was a welcome break for consumers, but also put further strain on spending with increased cost and for some, unaffordable borrowing. In a poll by the BBC, over a third of respondents who used credit to get through Christmas said they were not confident about their ability to repay. Across November and December we saw over 1.2 million loan applications from consumers for High Cost Credit with a 30% increase on application volumes from 2021 Energy prices were a significant challenge across 2022 and remain so. This meant tough decisions for those with little, or no disposable income who couldn’t afford to heat their homes through winter. Research by Abrdn Financial Fairness Trust suggested as many as 75% of UK households had reduced usage to avoid cost. Over 50% of High Cost loan applications across Q4 2022 were for “household bills”, equating to over £358 million in request support The scale of impact is being felt broadly across the UK and not just by those in a persistent state of financial vulnerability. 2022 saw government support such as furlough drop away as prices increased. This has led to aftershocks as consumers who have been historically financially stable see savings dwindle and disposable income reduce, or disappear completely. Data from the Bank of England shows credit card borrowing hit its highest rate since 2004 and use of Buy Now Pay Later increase as consumers look to alternative means to support their living costs. Over 31% of the applications for High Cost borrowing seen in December were from individuals applying for the first time IMPACT ON FIRMS SERVIING CONSUMERS Some key themes and solutions we have been discussing with clients as they prepare for 2023: Don’t rely on the status quo Volatility brings increased change and risk. To understand how that impacts your customers alternative sources are critical to support BAU process. Be Pro-active Consumers may not feel comfortable speaking to you directly. Prepare to support inbound communication, but focus on how you engage proactively and provide other avenues for them to share problems. Focus on outcomes Do your processes/partners deliver the right outcomes for consumers? Identify areas for improvement.

A look under the bonnet
Automotive finance

Published 16 March 2023

Auto Trader has been authorised by the FCA, with permissions to be a credit broker, since 2016. In 2017, we launched our dealer finance product and now 74% of our retailer partners offer finance products through our platform. We have also offered valuation pricing insights since 2013 and categorise these into retail, trade, private and part-exchange valuation types. With 13,000 retailers advertising over 500,000 vehicles to 10 million consumers each day, as well as almost 2 million finance calculator interactions each month (that’s 45 a minute) our data offers a wealth of insight into consumer behaviour and attitudes towards credit. VALUATIONS As the UK’s number one automotive marketplace, we provide the most robust view of vehicle pricing across the industry. We serve more than 144 million valuations per year, with around 13 million of these to consumers and the rest to the broader automotive industry including retailers, insurance and finance companies, as well as government organisations. Our valuations data has many use cases, from historic valuations used to settle insurance claims, current valuations for those looking to buy and sell, and future valuations which can assist in residual value calculations. THREE KEY TRENDS IN MOTOR FINANCE 1. Used car APRs are up but not as much as new car APRs In January 2022, the average new car APR was 5.1%. This year it jumped to 8.1% whereas used cars have only increased 1.9 percentage points year on year, moving from 9.2% to 11.1% in 2023. 2. Despite this increase, used car finance is on the up In January 2023, there were 42% more interactions with finance calculators on our platform than the same period in 2020. We also saw a 25%increase compared to 2021. 3. A slight shift to PCP in older age brackets, which were historically the preserve of HP At the end of last year, 22% of five year old cars were financed through a PCP deal. PROTECT YOUR ASSETS To deliver an objective and real time service to our customers, we are beginning to source motor finance data directly from lenders. Benefits of sharing finance data with Auto Trader: inform consumers and industry traders of vehicles that you own protect against asset conversion fraud prevent dual financing ensure consumers are being treated fairly and can make informed purchasing decisions. Providing data to Auto Trader is straight forward and free. You can provide data in the same way you currently supply to HPI & Experian. To protect your assets, contact: karan.ridgard@autotrader.co.uk