CCTA Update: 21 May 2025

Published 21 May 2025

We have now seen the publication of the Government’s first consultation on the reform of the Consumer Credit Act. Alongside this, the Treasury has also published its response to the latest consultation of the regulation of Buy-now Pay-later products.

CCTA Workshop: Vulnerable Customers in Financial Services

Published 20 May 2025

This two-hour intensive online course covers many key aspects relevant to those who engage with vulnerable customers. The course covers: preconceptions and misconceptions around vulnerability, a deep-dive into characteristics of vulnerability and how they can interact to increase susceptibility to harm

HM Treasury Update

Published 19 May 2025

This morning HM Treasury has published its long-awaited consultation on the review of the Consumer Credit Act (CCA) along with its consultation response on the regulation of Buy-now Pay-later (BNPL), summarising the feedback it has received and setting out its final position on the proposals.

CCTA Update: 14 May 2025

Published 14 May 2025

I am just returning from a week’s break in Scotland and England, so my first task is to work through my inbox. I can see that in my absence, the CCTA team has been pushing forward on several issues. The FCA and other regulators have a busy policy agenda.

CCTA Update: 7 May 2025

Published 07 May 2025

While our CEO Jason is on annual leave, I am writing to share your usual round up of activity from the past week. The bank holiday means things are a little quiet, but we have had new complaint figures from the Financial Ombudsman Service (FOS) in last few days.

CCTA 2025 Conference: Bookings open

Published 06 May 2025

The CCTA conference is a recognised industry ‘date for the diary’. In a relaxed and friendly atmosphere, the event delivers an impressive line-up of regulatory and industry speakers and a comprehensive mix of delegates and exhibitors.

CCTA Update: 30 April 2025

Published 30 April 2025

I have been out and about this week. It has been good to meet up with a few CCTA members, starting at the Equifax launch of their Financial Health Report. I’ve had a mix of discussions as you tell me more about the issues that you are facing, and where we can provide support.

CCTA Update: 24 April 2025

Published 24 April 2025

Earlier this week we had our regular meeting with the consumer credit team at HM Treasury. We raised several issues on behalf of members, including the problems some of you see with legal firms submitting claims.

CCTA Inform: Spring 2025 Issue

Published 23 April 2025

Welcome to the Spring 2025 issue of CCTA Inform. Over the last four months, we have been collecting details of legislation, regulatory updates and other announcements we think may be of interest to you. This member exclusive publication is designed to provide an essential ‘easy read’.

CMC Update: April 2025

Published 22 April 2025

We knew the lead-up to new charging rules for CMCs would always be turbulent. We saw some of that in the run-up to the deadline. Some issues still need to be resolved. Members have flagged a wave of questionable complaints to the Financial Ombudsman Service (FOS), many of which appear to have been deliberately submitted just before the new case fee regime kicked in.

CCTA Update: 17 April 2025

Published 17 April 2025

Even during the slightly quieter times around the break, our work continues on the “evergreen” issues that affect members. Earlier this week, we issued a guidance paper on the FCA’s recent review of firms’ treatment of customers in vulnerable circumstances. We hope you find this a helpful overview.

CCTA Guidance: FCA vulnerability review

Published 14 April 2025

We know that treating customers in vulnerable circumstances remains a key priority for the FCA and our members. That is why we’ve published new CCTA Guidance to help you navigate the latest findings from the recent FCA vulnerability review and what they mean for your firm in practice.