Compliance belongs in product design, not at the end of it - CCTA

Compliance belongs in product design Not at the end of it

In regulated financial services, the familiar pattern persists: a product team develops an idea, maps the customer journey, defines the experience, and only then asks compliance to review it. By that stage, the most important decisions are usually already made.

That model is increasingly outdated. In consumer credit, where products directly affect people’s financial wellbeing, compliance cannot be treated as a final approval gate. It needs to be part of product design from the start.

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Kashyap Shah

Chief Product Officer

Creditstar Group

This is not about slowing teams down. Done well, it does the opposite. When compliance and product collaborate from day one, teams make better decisions earlier. They are clearer about who the product is for, what need it serves, where harm could arise, and what evidence will show the product is working as intended.

Regulation is often seen as a constraint. In practice, it can be a design brief. Requirements around affordability, privacy, accessibility, communications and conduct force teams to be specific. They make vague promises harder to justify and push teams to explain costs clearly, design journeys customers can understand and build safeguards before problems arise.

This is a better way to build financial products, and it reduces rework. When compliance challenges arise early, they are design questions. Raised late, they become launch risks.

There is a broader point: several of the most important changes in financial services have been shaped by regulation. Open Banking directive, for example, was controversial at the start, but it enabled new products, better data access and more customer choice. The lesson is not that every regulation sparks innovation, but that regulatory change often signals where customer expectations and market standards are heading.

The relationship between product and compliance is as much cultural as procedural. Compliance should not be seen as the department of ‘no’, and product teams should not treat regulatory challenge as friction. Both are trying to answer the same question: what is the right outcome for the customer, and can we evidence it?

That question matters even more as product cycles accelerate. AI and automation are already changing how products are built, tested and improved. Static policy documents and late-stage reviews will not be enough. Teams will need living rulebooks, ongoing dialogue and product managers who understand not just what the rules say, but how regulators think.

The future product manager in consumer credit will need to be fluent in customer needs, data and regulation. That is not bureaucracy; it is how better financial products are built.

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