Regulatory News 27 May 2026

The FCA has published its authorisations operating service metrics for 2025/26 Q4. The regulator has also updated its information on motor finance complaints.

In other news this week, the Financial Ombudsman Service has published it annual data for 2025-26, in which it states that over 220,000 cases were resolved in the last year.

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FCA Data
FCA Authorisations operating service metrics 2025/26 Q4

The FCA reports authorisations metrics quarterly to provide greater transparency of performance. This data covers January to March 2026.

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Source: FCA
Date: 21 May 2026

FCA Firms
Information for firms on motor finance complaints 

The FCA has updated its information on motor finance paused complaints.

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Source: FCA
Date: 20 May 2026

FCA News
FCA opens doors to support fast-growing financial firms

The FCA’s Scale-up Unit provides tailored support to firms, helping them navigate regulation so they can scale sustainably. The unit is now open to solo-regulated firms to apply.

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Source: FCA
Date: 20 May 2026

FCA Firms
Pilot regulatory guide for credit brokers

This guide is aimed at smaller credit brokers, to help them understand and implement the regulator’s expectations in a way that is proportionate to their business. As this is a pilot, the FCA is keen to receive feedback about what works and doesn’t work well.

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Source: FCA
Date: 15 May 2026

FOS Data
Financial Ombudsman resolved more than 220,000 cases in the last year

The FOS has published its annual data for 2025-26. It reveals the service received 214,600 complaints in the 2025/26 financial year, like levels seen in 2023/24. This is a 30% reduction on the 305,700 cases received in 2024/25, largely driven by complaints about motor finance commission and credit cards.

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Source: FOS
Date: 21 May 2026

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