The FCA has launched a national advertising campaign reminding consumers that they can complain about motor finance free of charge without using a claims management company.

MORE INFORMATION +

Date: 27 July 2026

The FCA has published examples of good practice and areas for improvement in firms’ approaches to outcomes monitoring, highlighting the importance of understanding customer journeys, identifying emerging risks and taking timely action where poor outcomes are identified. An accompanying blog can be read here.

MORE INFORMATION +

Date: 27 July 2026

Anthropic will support the second group of firms in the FCA’s Supercharged Sandbox. The second cohort will explore AI applications including widening access to financial services for vulnerable and underserved consumers.

MORE INFORMATION +

Date: 22 July 2026

The FOS received 53,600 complaints between April and June 2026, 600 more than the previous quarter but significantly fewer than the 68,000 complaints received in the same period last year, when many cases related to motor finance commission.

MORE INFORMATION +

Date: 22 July 2026

The FOS Board has appointed Jenny Simmonds as permanent Chief Executive Officer and James Dipple-Johnstone as permanent Chief Ombudsman. Recruitment for a permanent Chair will begin shortly.

MORE INFORMATION +

Date: 20 July 2026

The Money Charity has published its statistics for July. The figures highlight that:

• inflation was 2.6%
• the average credit card debt per UK household was £2,751 in May
• the total unsecured debt per UK adult was £4,511
• the total debt, secured and unsecured, per UK household was £67,802.

MORE INFORMATION +

Date: 28 July 2026