FCA Consultation: Motor finance commission complaints

Today, the FCA has published its long-awaited consultation on a proposed redress scheme for motor finance commission complaints.

At the recent CCTA Annual Conference, the FCA confirmed that the consultation would launch this week – and it’s now live.

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Lucy Donovan

Head of Strategy & Communications

CCTA

You can access the full consultation here.

This consultation has wide-ranging implications for lenders active in the motor finance market and will be a priority issue for the CCTA over the coming weeks. Our team has been in active dialogue with members, non-members, and key regulators — including the FCA, FOS, and HM Treasury – to ensure the sector’s views are well represented.

The FCA has also indicated a strong interest in direct engagement with lenders and brokers. They are organising a series of online briefing sessions and will be contacting firms to register interest if they haven’t already done so.

To support our members, the CCTA will also be hosting a dedicated online member session to:

  • summarise the key proposals in the FCA consultation
  • highlight areas of particular importance to CCTA lenders
  • gather initial member feedback to inform the CCTA’s collective response
  • provide an opportunity for live Q&A with our presenters.

The CCTA will continue to engage closely with the FCA and other stakeholders to ensure that any final approach to redress is fair, proportionate, and reflective of the realities of the motor finance sector.

About CCTA

For over 130 years, we have championed responsible lending – supporting firms, engaging with policymakers, and shaping fair regulation. We provide insight, guidance, and a platform for businesses navigating a complex financial landscape.

Our work spans regulatory engagement, industry advocacy, and practical support, ensuring that consumer credit remains accessible, responsible, and sustainable. We provide the expertise and leadership that drive better outcomes for all.

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