CCTA Magazine: 2025 Issue One

Published 08 April 2025

Welcome to the first 2025 edition of CCTA magazine. It’s fair to say that this will be another big year for the alternative lending market! There are lots of projects underway. On the regulatory side, a review of the Consumer Credit Act is progressing and plans for the regulation of Buy-now Pay-later products are expected from HM Treasury soon.

Illegal money lending awareness

Published 01 April 2025

This Live Learning event will raise awareness of illegal lending schemes and the potential impact and consequences of borrowing from loan sharks. The session is aimed at all staff levels and will help firms understand and identify signs of victims of illegal money lending when dealing with their customers. This content can be accessed by logging into CCTA Academy.

CCTA 2025 Vigilance Conference

Published 31 March 2025

The event covered issues including fraud, cyber security, illegal lending and money laundering. These are themes of real importance to any firm operating in alterative credit, particularly at a time when developments in technology are increasing in pace. Attendees heard from a range of speakers and panellists on these topics.

Motor finance (2025-2)

Published 27 March 2025

As many of our motor finance members will know, we are in a regular process of holding roundtable sessions and reporting back on these approximately six weeks later. Our last roundtable was held on 5 February 2025, and we are now reporting back on those discussions both for clarity, and for those members that were unable to attend due to other commitments. The session was hosted by Mike Deans of Borderway Finance and included Naveed Asif Head of Policy & Advice (CCTA), Russell Kelsall Partner, Head of Consumer & Motor Finance (Walker Morris), Dan Simpson, Head of Compliance (Marsh Finance) and Jason Wassell, CEO (CCTA).

HM Treasury publishes action plan on regulation – aims to support growth

Published 18 March 2025

Yesterday, the Chancellor met top regulator bosses in Downing Street to discuss an action plan on regulation. The review aims to cut the administrative cost of regulation, make Britain the best place to do business and drive economic growth. We applaud the ambition and the speed at which the Government has been moving.

CMC Update (2025-1)

Published 28 February 2025

As you will know, the Financial Ombudsman Service (FOS) has confirmed that CMCs and legal firms will be charged a case fee from 1 April 2025. You can access the Policy Statement here if you haven’t read this announcement. Whilst it is excellent news, which we and other industry stakeholders have long campaigned for, this phase before introduction is still worrying. We have heard of CMCs trying to accelerate their activity to get ahead of the deadline.

CCTA Conference: 2025 Opportunities

Published 12 February 2025

The annual CCTA conference is our flagship event and an industry recognised ‘date for the diary’. Sponsorship and exhibtor opportunities are available for this event. Browse our CCTA Conference brochure to find out more or get in touch to discuss a bespoke package.

Understanding Personal Insolvencies

Published 11 February 2025

This Live Learning event is brought to you by Aryza. For lenders/creditors, it can often be a challenge for their staff to understand the insolvency sector and the effects of different types of debt solutions. In this session, Aryza will cover: what personal insolvencies are, the different types of debt solutions (DMPs, IVAs, DROs and Bankruptcies) and what each of these mean for the lender when their customers enter into such debt arrangements. This content can be accessed by logging into CCTA Academy.

Consumer Duty board reports

Published 11 February 2025

The FCA’s latest review provides key insights into how firms are embedding Consumer Duty into their business operations. This paper outlines the FCA’s findings, common challenges, and practical steps for smaller lenders.

Call for Input on mass redress: An opportunity for change

Published 06 February 2025

Last week we submitted our response to the Call for Input on modernising the redress system. We took this as an opportunity to raise a couple of wider key topics that we were keen to include around the complaints process. One of these is dialogue with the industry around complaints, to improve outcomes for all concerned – firms, the Ombudsman, and ultimately, the consumer.

Price and value outcome

Published 06 February 2025

As you will be aware, the FCA has introduced the Consumer Duty to ensure that all financial firms, including smaller consumer credit providers, deliver products and services offering fair value to consumers. At the close of 2024, they published an update titled “Price and Value Outcome: Good and Poor Practice,” which provides insights into firms’ fair value assessments under the Consumer Duty.

Motor finance – February 2025

Published 05 February 2025

In this session, we provided an update on FOS complaint figures and discussed the extension of the complaint paused announced by the FCA. We also considered what may happen now the Court of Appeal granted permission to appeal. Finally, we looked at the judicial review decision that went in favour of the FOS.