AI is no longer theoretical – it’s operational, measurable and already reshaping how modern organisations work. But moving from hype to meaningful impact requires intention and care. In this session, John Reynolds, Director of Risk, Audit and Compliance at Lantern Group, unpacks the practical steps Lantern has taken to explore AI within their business: the tools they’ve trialled, the value they’re seeing, and how they’re identifying opportunities that genuinely enhance performance and customer experience.