For the biggest lenders, it is a complex project. For smaller, independent firms, it is existential.

These businesses don’t have vast data teams or in-house lawyers. Every change means buying in expertise, diverting time and money from serving customers – often the very customers that mainstream lenders overlook.

When smaller lenders disappear, communities lose more than a business name. They lose local decision-making, personal service, and access to credit that algorithms might have denied.

That’s why the CCTA is gathering insight from across the market – members and non-members alike — to understand what the redress scheme will mean in practice.

We are hearing that banks and carmakers are reaching out to the Government.

If you are a lender, broker, or adviser with a view on the challenges ahead, we  would really value your perspective.