Fair treatment of customers: Rebuilding confidence following discretionary commissions - CCTA

Fair treatment of customers: Rebuilding confidence following discretionary commissions

The scrutiny surrounding discretionary commissions has had a profound effect on the motor finance industry. Beyond the financial repercussions, it has undeniably impacted consumer trust. In light of these challenges, restoring confidence within the sector must be a shared priority.

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Karan Ridgard

Data Development Director

Autotrader

Empowering through transparency

One of the most effective ways to rebuild this trust is by championing transparency throughout the vehicle purchasing journey. When buyers are equipped with comprehensive data, they can make well-informed decisions, which naturally fosters confidence. At Autotrader, we see first-hand how providing consumers with clear, reliable information directly benefits the wider automotive ecosystem.

The crucial role of data sharing

Currently, around 31,000 vehicles are advertised each day with a visible Finance Agreement on Autotrader, ensuring there are no surprises for the buyer. However, vulnerabilities emerge when lenders choose not to share their data with all vehicle provenance providers.

This fragmentation can lead to lengthy and costly processes if a lender needs to recover an asset. More importantly, it places consumers in highly stressful and financially difficult positions – buyers who have purchased a vehicle in good faith may suddenly face losing it. Comprehensive data sharing across the industry is the most effective safeguard against these scenarios.

Protecting assets and consumers at no cost

Safeguarding lender assets and consumer trust shouldn’t be a premium service. Sharing data with most provenance providers, including Autotrader, is completely free and straightforward. It is a simple operational step that protects your business interests while demonstrating a clear commitment to fair customer treatment.

If you would like to learn more about how easily this data sharing can be set up to protect your assets, I would be very happy to share some insights. Reach out at: karan.ridgard@autotrader.co.uk.

About Autotrader

Auto Trader Group plc is the UK and Ireland’s largest automotive marketplace. Our marketplace sits at the heart of the car buying process, with the largest number of buyers and the biggest choice of trusted stock.

Auto Trader exists to change how the UK shops for cars by providing the best online car buying experience and enabling all retailers to sell online. We are building stronger partnerships with our customers, using our voice and influence to drive more environmentally friendly vehicle choices and creating an inclusive and diverse culture for all of our people. Auto Trader listed on the London Stock Exchange in March 2015 and is a member of the FTSE 100 Index.

For more information, visit www.plc.autotrader.co.uk.

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