AI versus human expertise: Why authentic content wins in consumer credit

The digital space is where consumer credit providers win or lose. In the race to optimise websites, many turn to AI-powered content tools. These promise quick SEO gains and effortless content creation, but relying solely on AI can be a costly mistake. Here’s why human expertise remains crucial for building trust and engagement.

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Amy Roberts

Group Head of Marketing

Marsh Finance

The AI paradox: Inauthenticity and disconnection

AI lacks the human touch needed to convey trust and authenticity. It often produces generic, robotic content that fails to resonate with consumers seeking financial guidance. For instance, an AI-generated line like “We offer flexible loan options for everyone!” lacks the empathy that reassures customers facing financial decisions.

User experience: AI’s content pitfalls

Search engines like Google prioritise user experience, and poorly structured, grammatically challenged AI content creates a frustrating experience. Imagine a financing page riddled with nonsensical sentences. Confused customers will likely leave the page, miss valuable information and hinder your conversion rates. High bounce rates and low engagements also send negative signals to search engines, potentially burying your website in the digital abyss.

SEO risks: AI and duplicate content

AI rewriting tools can inadvertently create duplicate content – a cardinal sin in the eyes of search engines like Google. Copied content is seen as a manipulative attempt to climb the search rankings, leading to penalties that push your website down the page or worse – delisting it entirely. The sophisticated algorithms of Google are adept at detecting unoriginal content, and the consequences of using AI to rewrite can hurt your dealership’s online visibility and credibility.

Why human expertise matters in SEO

Effective SEO is an intricate dance involving keyword research, schema markup, and understanding user intent. AI simply doesn’t have the finesse needed to strategically place keywords or leverage voice search optimisation. Without human expertise, your dealership’s website might miss out on crucial search terms related to your specific inventory or services. Imagine wanting to rank highly for “finance lender near me”, but your AI-generated content misses this local search intent.

The human advantage: Building trust and driving conversions

Consumer credit decisions are deeply personal, requiring clear and empathetic communication. Human content creators craft engaging, tailored copy that addresses concerns and offers solutions. Explaining complex financial terms in a conversational, reassuring tone fosters trust and encourages customer action.

Conclusion: AI can assist, but humans win

AI can support content creation, but human expertise is irreplaceable. Consumer credit providers must prioritise authenticity, clarity, and trust to stand out, rank well, and connect meaningfully with their audience.

About Marsh Finance

Marsh Finance is a car finance lender offering Hire Purchase and Personal Contract Purchase car finance. We are a family-owned business with over 50 years of experience, we understand that car finance isn’t a one-size-fits-all solution. That’s why we take a personalised approach, tailoring our finance products to your specific circumstances. Our legacy speaks for itself – benefit from our decades of expertise and get started on your dream car today.

For more information, visit www.marshfinance.com.

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