Regulatory News 9 April 2026

The FCA has published findings from a 2025 multi-firm review of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and ongoing monitoring controls, highlighting examples of both good and poor practice and setting clear expectations for firms to strengthen compliance frameworks.

Separately, the FCA outlined how it assesses the expected impact of regulatory interventions through Cost Benefit Analyses (CBAs), which accompany consultations on proposed rule changes. In addition, the Financial Ombudsman Service (FOS) explored how advances in AI are transforming the nature of consumer complaints and shaping how cases are handled.

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FCA Publication
Firms’ customer due diligence processes and controls: our findings

In 2025, the FCA conducted a multi-firm review of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) and ongoing due diligence controls. This is a summary of the main findings, the good and poor practice observed, and expectations for firms.

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Source: FCA
Date: 8 April 2026

FCA Publication
Measuring our impact before we intervene

The FCA sets out the expected impact from its rule-making interventions in Cost Benefit Analyses (CBAs). These are usually published as part of consultations on proposed rule changes.

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Source: FCA
Date: 2 April 2026

FOS Blog
Embracing AI’s transformational impact on consumer complaints

FOS Chief Operating Officer, Marc Harris looks how developments in AI are impacting the complaints, questions and experiences consumers bring to the Ombudsman.

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Source: FOS
Date: 27 March 2026

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