The FCA has published its new Regulatory Priorities for the Consumer Finance sector. This report will be published annually and replaces portfolio letters. It sets out the key issues the regulator will focus on over the coming year and what this means for firms operating in the market.

Current priorities focus on ensuring that consumers:

• can access well designed credit that meets their needs and offers fair value,
• receive appropriate support when they struggle with debt, and
• can complain when things go wrong and obtain timely, effective redress.

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Source: FCA
Date: 17 March 2026

The FCA and FOS are seeking views on proposals to modernise the redress framework, to better serve consumers and give firms greater certainty to invest and innovate. The consultation closes on the 11 May 2026.

An accompanying blog can be read here.

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Source: FCA
Date: 6 March 2026

The FCA has published good and poor practice examples into how firms are working to improve consumer understanding of financial products and services, under the Consumer Duty.

The report highlights positive steps firms have taken to improve the way they design, test and monitor communications so customers can make effective, informed decisions.

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Source: FCA
Date: 13 March 2026

The FCA has published the minutes from its Board meeting held on 29 January 2026. The Board discussed the final rules for Deferred Payment Credit and the revised approach to supervisory communications.

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Source: FCA
Date: 11 March 2026

This publication sets out the findings and proposed reforms following the Government’s Review of the FOS. It proposes a package of reforms to the legislative framework in which the FOS operates. These are designed to stop the FOS acting as a quasi-regulator and ensure that it is is delivering its role as a simple, impartial dispute resolution service.

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Source: HM Treasury
Date: 16 March 2026