Key Issue Resources

The CCTA provide a range of resources in order to advice and inform on a variety of key issues within the credit industry.  

Our directory below can be filtered by key issue and/or resource type. Certain content has been created specifically for our members and can be accessed here (login required).

FOS discussion update

FOS discussion update

Published 09 February 2023

It was good to talk to the Financial Ombudsman Service earlier in the week. We raised some concerns that our members had during the FOS discussion. However, we also welcomed their commitment to more engagement with the consumer credit industry. One of the issues that we are particularly keen to raise in our FOS discussion is their approach to Consumer Duty.

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  • Consumer Duty
  • Blog post
Meeting the October 2022 deadline

Meeting the October 2022 deadline

Published 25 October 2022

The FCA will be reviewing the implementation plans for a number of firms, how many, we do not know. We do know this an area of priority for the FCA and that teams have been established to take this forward. The CCTA has undertaken a series of activities to guide our members in the implementation of the Consumer Duty. We urge you to review the guidance paper that CCTA developed following the publication of the final policy statement.

Member Only
  • Consumer Duty
  • Briefing
Consumer Duty

Consumer Duty

Published 06 September 2022

The Consumer Duty is a new initiative, responsibility for which has been placed upon the Financial Conduct Authority (FCA), by the Treasury. For the financial services industry, the Consumer Duty marks a shift from rules-based regulation to more ‘principles’ and ‘outcomes’ based. This guidance paper covers: introduction and background, the 12th consumer principle, three cost-cutting rules, the four consumer outcomes and key operational considerations.

Member Only
  • Consumer Duty
  • CCTA Guidance
Consumer Duty

Consumer Duty

Published 09 August 2022

The final policy statement on Consumer Duty was due at the end of July 2022 and so we ran a virtual event following its publication. The workshop covered a full overview of the Consumer Duty principles and requirements before addressing granular details specific to the alternative lending sector.

Member Only
  • Consumer Duty
  • Presentation
PS22/9: A new Consumer Duty

PS22/9: A new Consumer Duty

Published 27 July 2022

It is interesting to see the Consumer Duty policy statement and final guidance out. We will be taking a few days to work through all the materials. For some of us, this has been the focus for many months, if not years of discussion. Of course, no one can disagree with the general principles and outcomes that we have arrived at and there were some good decisions about the scope or the right of action. Any non-handbook guidance is welcomed, and that has long been one of our appeals.

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  • Consumer Duty
  • Blog post
What will the FCA’s ‘Consumer Duty’ mean for access to credit

What will the FCA’s ‘Consumer Duty’ mean for access to credit

Published 24 November 2021

I spoke last week at an event exploring the FCA’s proposed ‘Consumer Duty’. The Duty is positioned as asking firms to put themselves in the shoes of the customer and consider if they would like to be treated how their firm treats customers. We are concerned that it is a much more radical change in the relationship between consumer and lender and that was my warning.

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  • Various issues
  • Blog post
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