CCTA Inform: Summer 2021

Published 10 June 2021

CCTA Inform is an essential ‘easy read’ publication, exclusively available to members. This issue covers March 2021 to April 2021. During this period, we have collected details of legislation, regulatory updates and other announcements that may be of interest. Members should also ensure they are subscribed to our weekly CCTA Update email to be kept up to date with the latest industry news.

CCTA thoughts on the FOS Annual Complaints data

Published 26 May 2021

The FOS has released its annual complaints data today. From a quick glance, what jumps out is the high upload rates for complaints about home credit and guarantor loans. Uphold rates for both of these are currently over 80%, compared with the average uphold rate of 31% across all products. However, there is more to this when the detail is explored.

Friends and family can’t pick up the slack

Published 20 May 2021

It has been a busy time period for alternative lending sector. In recent years it has faced many challenges including a constantly changing approach from the Financial Ombudsman Service and the impact of the ‘claims culture’ driven by Claims Management Companies.

Coronavirus – the lasting financial impact

Published 15 April 2021

We are now more than a year into the Covid-19 pandemic, and I think it is safe to say that none of us predicted the impact it would still be having on our lives. With lockdown easing in the UK, on the back of the vaccine rollout, we are all starting to think about making plans about how we move beyond the pandemic. If things go to plan life could be back to some kind of ‘normal’ by the end of June in terms of restrictions.

CCTA Magazine: 2021 Issue One

Published 09 April 2021

It has been over a year since we published the last magazine, so we are understandably excited to be up and running again. For this edition, we are trying a new digital format to see how it works for members. So far, the response has been excellent, and we have a good deal to share.

CCTA comment on FOS plans and budget 2021/22

Published 31 March 2021

We are particularly concerned about the changes surrounding the case fee announced in today’s publication. We do not believe any justification has been provided for a further rise in the case fee, following the increase introduced just last year. This has now increased by a third over the last two years.

CCTA comment on the departure of Caroline Wayman

Published 10 March 2021

It is no secret that we have long been concerned about the management of the Financial Ombudsman Service (FOS). Our most recent concerns have been about the organisation’s finances – both the funding model and runaway spending.

Spring 2021

Published 10 March 2021

Gareth McNab, Director of External Affairs at Christians Against Poverty, gave a presentation on the Breathing Space scheme. Members asked questions on how the scheme should operate. Our Chief Executive also provided an update on the CCTA’s plans and areas of focus for 2021, along with an introduction to the wider team.

What do we want from the budget?

Published 03 March 2021

At around lunchtime today Rishi Sunak will deliver his budget for the coming year. Arguably the biggest day of year for any Chancellor, this is a budget like never before as we will learn the true impact of the Covid-19 pandemic on the economy.

New FCA Guidance keeps vulnerability firmly on the agenda

Published 01 March 2021

In the last week, the Financial Conduct Authority (FCA) published its final guidance on the fair treatment of vulnerable customers. The treatment of vulnerable customers has been a key priority for the FCA, and it is an issue that has grown in prominence within financial services in recent years.

A missed opportunity: CCTA responds to the findings of the Woolard Review

Published 02 February 2021

While we welcome some positives within the Review findings, such as recommendations to reform credit reporting and addressing the problems within the debt management market, this a missed opportunity to explore many of the issues facing the unsecured credit market.

CCTA views on the FOS budget consultation

Published 29 January 2021

The Financial Ombudsman Service (FOS) has been consulting on its plans and budget for the coming year. As the consultation closes, we wanted to share our thoughts. We feel the proposals will place increasing pressure on lenders and create an environment in which borrowers do not receive the best outcomes.