With a strong background in membership engagement and support, I am passionate about building relationships, understanding the challenges our members face, and providing solutions that help your businesses thrive. The credit industry continues to evolve rapidly, and my role is to ensure that you, our members, are well-equipped with the guidance, resources, and representation needed to navigate these changes confidently.

Since stepping into this role, I have focused on three key areas: member engagement, enhancing CCTA’s services, and contributing to strengthening our industry voice. These priorities align with our mission to provide uncompromising practical help to businesses offering credit to consumers.

At CCTA, our members are at the heart of everything we do. One of my top priorities is to ensure that every member feels heard, supported, and fully aware of the benefits available to them.

Whether you’re a long-standing member or have recently joined, I want to make sure you receive personalised support and valuable insights from us. To achieve this, I’ll be focusing on:

• Building stronger communication channels so you can reach us easily and receive timely updates.
• Listening to your needs through direct conversations, surveys, and networking events to ensure we tailor our services accordingly.
• Encouraging active participation in our events, discussions, and policy initiatives so that your voice helps shape the future of our industry.

Expect to hear from me regularly as I work on making membership engagement more interactive, accessible, and beneficial for you.

CCTA already offers an extensive range of events, agreements, statutory documents, online advice, and industry updates, but I want to ensure that these services remain relevant, practical, and easy to access.

I will be working closely with our team to:

• Expand our event offerings so we cover the most pressing topics in the industry, from regulatory updates to best practices in consumer credit.
• Improve access to documents and agreements, ensuring you always have the most up-to-date legal resources at your fingertips.
• Enhance our online advice and news updates so that you can stay ahead of industry changes without having to search for information yourself.

Your feedback will be crucial in helping us refine these services, so please don’t hesitate to share your thoughts on what you need most from CCTA.

I see my role as a bridge between CCTA and our members – a direct point of contact for support, guidance, and advocacy. Whether you need clarity on a regulatory issue, guidance on industry best practices, or simply want to make the most of your membership, I’m here to help.

Here are some key ways I can support you:

• Answering membership queries and ensuring you maximise the benefits available to you.
• Connecting you with the right resources, whether that’s industry insights, statutory documents, or expert advice.
• Facilitating networking opportunities so you can engage with members and industry leaders.

If you ever have a question, concern, or suggestion, please don’t hesitate to reach out. Your feedback helps us shape a stronger, more effective association that truly serves its members.

As I settle into this role, my focus remains on supporting you, improving our member services, and ensuring that CCTA continues to be a powerful advocate for our industry. I look forward to meeting many of you in the coming months, whether at our events, through one-on-one conversations, or via our communication channels.

I encourage you to get in touch, share your thoughts, and let me know how CCTA can better support you. My inbox is always open, and I’m excited to start building strong, lasting relationships with our members.

Thank you for welcoming me to the CCTA community. I look forward to working with all of you.