CCTA members have recently highlighted a number of concerns relating to the latest CMC practices. These include issues around multiple CMCs representing the same customer, increasing numbers of ‘no-customer’ DSAR requests and the potential for fraud in light of the proposed motor finance redress scheme. Members may be aware that the CCTA have been engaging in discussions with the FCA, SRA and ICO regarding these problematic CMC practices. In light of this, we are bringing our members together in this session to discuss the viability, and potential implementation, of some proposals that we have been discussing with the regulators.