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CCTA Roundtable CMC proposals

  • 14 Jan 2026
  • 11am - 12pm
  • Online event

CCTA members have recently been highlighting a number of concerns relating to the latest CMC practices. This includes issues around multiple CMCs representing the same customer, increasing numbers of ‘no-customer’ DSAR requests and the potential for fraud in light of the proposed motor finance redress scheme.

Members may be aware that the CCTA have been engaging in discussions with the FCA, SRA and ICO regarding these problematic CMC practices. In light of this, we are bringing our members together in this session to discuss the viability, and potential implementation, of some proposals that we have been discussing with the regulators.

CCTA Inform Winter 2025 Issue

Over the last three months, we have been collecting details of legislation, regulatory updates and other announcements we think may be of interest to you. This member exclusive publication is designed to provide an essential ‘easy read’.

Year in Review 2025 Edition

As we head toward the end of 2025, it is time to reflect and publish our fourth edition of Year in Review.

This is our opportunity to bring together all the elements of CCTA work and explain how we speak on behalf of members, share the insights from discussions and build a strong network.

CCTA Magazine 2025 Issue Three

The ongoing consultation on the proposed motor finance redress scheme features prominently throughout this edition. Our CEO, Jason Wassell, shares insights on why the wider sector should be paying close attention. You’ll also find contributions from associate members offering their perspectives on how lenders can best prepare.

We’re delighted to feature contributions from Walker Morris and Square 4, as well as Equifax, one of our newest members. You’ll also find our regular legal updates and articles showcasing insights and expertise from across the CCTA membership.

We are the Consumer Credit Trade Association (CCTA), the trusted voice of the UK’s consumer credit lenders.

For over 130 years, we have championed responsible lending – supporting firms, shaping fair regulation, and engaging directly with policymakers.

We offer insight, guidance, and leadership to help businesses navigate a complex financial landscape. From advocacy to training and compliance support, we want to ensure consumer credit remains accessible, responsible, and sustainable.

CCTA is helping to shape the future of credit while delivering better outcomes for firms and customers.

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Guidance on key issues

  • access to credit
  • affordability
  • commissions
  • consumer duty
  • complaints & cmcs
  • vulnerability

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Services

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Communications

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CCTA Membership

Consumer credit regulation is complex - especially for smaller lenders committed to responsible lending. We want to help you stay ahead of change, give you a voice in policy debates and the tools to navigate a demanding regulatory landscape.

By joining the CCTA, you receive expert guidance, industry insight, and a network of peers facing the same challenges. Our members receive tailored compliance resources, practical support, and opportunities to influence - helping you grow your business with confidence, clarity, and credibility.

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  • enhance your CPD
  • record external CPD
  • live learning sessions
  • add company policies
  • add your own content
  • request bespoke content
  • MI and reporting
  • core modules
  • manager modules
  • sector modules

50% Member Discount

CCTA Academy

Keeping your team up to date is not easy but the right training can reduce compliance risk, strengthen company culture, and show regulators that your business takes its responsibilities seriously.

CCTA Academy offers expert-led online training, designed for consumer credit lenders. With practical courses for staff and managers, we give you the tools to build confident, compliant teams, without the cost or complexity of developing training in-house.

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Hard copy format

  • available to non-members
  • additional member discount
  • supplementary documents
  • bulk discounts available

Electronic format

  • available to members only
  • no stock levels to manage
  • embed into systems
  • unlimited access

30% Member Discount

CCTA AGREEMENTS

Regulations keep evolving as interpretations shift, and even a small mistake can lead to disputes or enforcement. Staying compliant is challenging, but you don’t have to do it alone.

The CCTA offers ready-to-use agreements and essential legal documents, fully aligned with current rules and expectations. Backed by decades of experience, we help your business stay legally sound and regulator-ready, so you can focus on growth with greater confidence and peace of mind.

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  • annual flagship event
  • member dinner
  • full day conference
  • keynotes
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  • industry networking
  • sponsorship packages
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30% Member Discount

CCTA CONFERENCE

Stay ahead of industry changes and connect with key players through our events programme. Share insights and engage directly with regulators, industry leaders, brokers, and lenders at our online and in-person events.

CCTA 2026 Annual Conference - where the consumer credit industry meets. Join us next year to network, gain insights, and hear from key regulators and industry leaders.

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