Why treating vulnerable consumers fairly should be a priority

Misha Arora, the FCA’s Director of Consumer and Retail Policy, published a LinkedIn post on ‘Why treating vulnerable consumers fairly should be a priority more than ever at this challenging time.

In recent years, the FCA has worked to protect consumers who are vulnerable to harm in the financial services sectors, and are now taking the next step to ensure vulnerable consumers get outcomes just as good as everybody else from their experience with firms.

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