Why consumer finance should be top of retailers’ shopping lists

While retailers adapt to the ‘new normal’, it’s important to remember that consumers are having to adapt as well. Financial stability is front of mind for many – something retailers must take heed of, writes Owain Jones, head of strategy and insight at Barclays Partner Finance.

Consumer spending habits are changing. In a customer survey conducted in July 2020, 78% of respondents told us their spending plans had been impacted by the UK’s lockdown measures, while 43% felt their spending habits would need to change once restrictions are lifted.

Source: Retail Week
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