Vulnerability requires constant focus from creditors

The Money Advice Trust has welcomed the Treasury Select Committee’s wide-ranging report into consumers’ access to financial services.

Joanna Elson OBE, chief executive of the Money Advice Trust, the charity that runs National Debtline and Business Debtline, said: “We welcome this wide-ranging report which covers many important issues for consumers across the areas of financial inclusion, access and vulnerability.

“We are particularly pleased to see the Treasury Select Committee’s strong support for the vulnerability agenda, including recommending that the FCA sets clear expectations for firms in its forthcoming guidance, and highlighting the central importance of training for financial services staff.

Source: Money Advice Trust
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