Report and UK Finance response published in relation to SME complaints and resolution review

Industry News | 24/10/18

UK Finance has published a report by Simon Walker, former director-general of the Institute of Directors, on his review into the complaints and alternative dispute resolution (ADR) landscape for the UK’s small-to-medium enterprise (SME) market, which recommends new routes for SMEs to challenge banks without going to court. UK Finance has also published its response to Mr Walker’s report.