CCTA Spring Summit

Commentary | 17/03/21

We held our first summit of 2021 this week for our members. It was great to have such good attendance from across all the different areas of the association’s membership.

Though, we would prefer to be able to bring members together in a face-to-face environment, we must continue to meet virtually for at least the next few months.

We want to offer members the opportunity to hear from industry stakeholders on a range of issues at our events. On this occasion we were joined by Gareth McNab, Director of External Affairs at Christians Against Poverty (CAP). He presented to members on the new statutory Breathing Space scheme that goes live in May. Gareth was able to explain the policy intent behind the scheme, but also how firms can implement it to deliver the best outcomes for consumers. There were lots of questions, and many members were keen to learn more both about the scheme and the work of CAP.

Through the session we were also able to provide more detail on the CCTA’s plans for the year. The association will be working to build relationships with external stakeholders. We will use these meetings to provide knowledge and insights back to the members. We also want to facilitate members to be able share information and their experiences with others. The number of common issues facing the membership continues to rise.

There are some priority issues we intend to focus in on. Unsurprisingly FOS and complaints appears here. Along with areas that the FCA has highlighted including affordability and vulnerability. The impact of the Covid-19 pandemic is another area that we must continue to keep a close eye on.

There also remains our campaign on protecting access to responsible credit. This has long been a focus of the CCTA, and this will continue on as we work to demonstrate the importance of having access to credit for consumers and the negative impacts caused when it is not available.

We are keen to hear from members on any feedback they have on the summit and the content that was shared. We are planning more events for year, including some more interactive sessions on specific issues. We will be in touch with more details soon.