Previously rejected PPI complaints and further mailing requirements

Regulatory Updates | 30/01/19

The FCA has published final rules and guidance requiring firms to write to certain previously rejected PPI complainants, to tell them they can make a new complaint about undisclosed commission and remind them of the 29 August 2019 deadline for doing so. The rules and guidance will primarily affect firms that sold regular premium PPI or single premium PPI and/or provided credit agreements (including restricted credit) which these PPI policies covered.