Pay.UK reports on UK current account switching attitudes and behaviours during the Coronavirus pandemic

Industry News | 06/01/21

Pay.UK has published Choosing Current Accounts: How the COVID-19 pandemic has affected switching attitudes and behaviours in the UK. In the report, Frontier Economics, who were commissioned by Pay.UK, assess the views of 1,000 people from across the UK, including the attitudes of key CASS priority groups, such as SMEs, the financially vulnerable and those people aged 18 to 24.

The report found that over the course of the COVID-19 pandemic, in particular between March and April 2020, there was a sizeable decrease in the number of CASS switches.