MoneySavingExpert calls for eight-week ombudsman rule to be scrapped

MoneySavingExpert.com is urgently calling on the Government, ombudsmen and regulators to change an outdated rule that forces consumers to wait eight weeks before they can escalate a complaint to an ombudsman. Ombudsmen play a crucial role in consumer protection, but for more than two years, MSE has campaigned for the eight-week wait time to be slashed by at least half. MoneySavingExpert.com revealed new research which confirms that consumers need and want this change too. The report – called ‘Justice Delayed’ can be viewed in full on their website.

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