MoneySavingExpert calls for eight-week ombudsman rule to be scrapped
Industry News | 05/11/19
MoneySavingExpert.com is urgently calling on the Government, ombudsmen and regulators to change an outdated rule that forces consumers to wait eight weeks before they can escalate a complaint to an ombudsman. Ombudsmen play a crucial role in consumer protection, but for more than two years, MSE has campaigned for the eight-week wait time to be slashed by at least half. MoneySavingExpert.com revealed new research which confirms that consumers need and want this change too. The report – called ‘Justice Delayed’ can be viewed in full on their website.