Mobile banking will overtake the use of high street branches by 2021, experts claim
Industry News | 01/07/19
Mobile banking will overtake the use of high street branches by 2021 — driven by older generations, according to experts.
Data crunchers Caci said growing numbers of smartphone owners are also partly behind the increase. App banking is set to draw level with people visiting branches at 59 per cent by 2021. Mobile banking’s growth is being fuelled by the increasing adoption of technology by wealthier older families and those nearing retirement. The proportion of customers using app banking is expected to continue to rise over the coming years, reaching 71% by 2024.
Source: The Sun
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