Lending Standards Board – Working Through Coronavirus

Industry News | 09/07/20

As part of its response to the coronavirus epidemic, the LSB’s Insight & Support team published three thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty. We looked at each of these topics through the perspective of the impact from COVID-19 for the benefit of those firms registered to the Standards of Lending Practice for both personal and business customers.

This document provides a high-level overview of those three topics, including some of the questions and themes we covered. By working with our registered firms during this challenging time, we aim to help them support customers impacted by the coronavirus epidemic.