ICO Enforcement Action

The ICO fined a home improvement company £130,000 for making more than 900,000 nuisance marketing calls.

Colour Coat Ltd made the calls over an eight month period. The ICO’s investigation found that a significant proportion of Colour Coat’s marketing calls were to numbers that were registered on the Telephone Preference Service (TPS) and Corporate Telephone Preference Service (CTPS) which is for businesses.

Colour Coat were also found to have repeatedly called people who had asked not to be called again and withheld their phone numbers to prevent people from contacting them. Colour Coat didn’t identify itself on the calls or provided false company names including ‘Homes Advice Bureau’,’EcoSolve UK’ and, on one occasion, ‘Citizens’ Advice Bureau’.