Huntswood white paper: Outsourcing – putting customer experience front and centre

White Papers | 14/08/18

Recent events and changes within the outsourcing industry have reignited the debate surround how outsourcing can impact customer experience (CX).

The usage of outsourcers has been steadily increasing, but so have the expectations of retail and corporate consumers who are seeking frictionless, simple and tailored solutions to their issues. It has never been more important for firms to pay attention to the relationships they build with their customers through their practice.

Compiled by the Managing Director of Huntswood Outsourcing, Kirk Croal, this paper explores the key elements of the outsourcing debate.