Government targets ‘shameful’ funeral plan sale tactics
Industry News | 01/06/19
The Treasury has announced proposals to regulate UK funeral providers through the Financial Conduct Authority (FCA), offering protection to customers.
Evidence shows some providers have used misleading sales tactics, costing vulnerable customers up to £5,000. In 2018 about 177,000 pre-paid funeral plans were sold. A spokesperson for the Treasury said there were “widespread concerns around the conduct of funeral providers” and the sales tactics used to “get customers to sign up to plans”. Providers breaching the regulations could also have their authorisation revoked.
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